Senior Manager, Account Manager

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Oversee and expand a portfolio of clients linked to the South Korea market

• Cultivate client relationships and serve as a reliable point of contact

• Ensure client satisfaction, retention, and effective service delivery

• Create account plans that align with client business objectives

• Identify opportunities for growth and expansion

• Work in conjunction with Legal, Payroll, Accounting, Tax, Finance, Compliance, and Operations teams

• Offer guidance on entity management, payroll, accounting, tax, treasury, corporate compliance, and international business operations

• Lead regular business reviews and stakeholder meetings

• Propel upselling, cross-selling, renewals, and service expansion within GoGlobal’s service offerings

• Monitor the business landscape in South Korea, including regulatory requirements and cross-border business trends

• Handle client escalations, proactively identify risks, and ensure prompt issue resolution

• Assist in business development initiatives and regional projects

⛳️ Requirements

• Bachelor’s degree in Business, Accounting, Finance, or a related discipline

• Advanced degree is preferred

• Professional certifications such as KICPA (Korean CPA), AICPA, or other internationally recognized accounting, tax, finance, or compliance qualifications are strongly preferred

• At least 5+ years of experience in account management, client services, or a similar role within payroll, BCS, accounting, or tax

• Comprehensive understanding of HR, payroll operations, and compliance practices in South Korea

• Exceptional stakeholder management, communication, and problem-solving abilities

• A commercial mindset with experience in identifying upselling and cross-selling opportunities

• Outstanding client-facing skills, capable of building trusted relationships and delivering exceptional service

• Proven track record of managing multiple client accounts, prioritizing tasks, and meeting deadlines

• Strong analytical and problem-solving skills, with keen attention to detail and accuracy

• Effective communication skills in both English and Korean, both written and verbal

• Proactive, collaborative, and adaptable mindset suited to a fast-paced, dynamic global environment

🏝️ Benefits

• Opportunity to become a partner and share in profits

• Diverse, global, and supportive team

• Fully remote work and hybrid options available in some countries

• Career opportunities across the globe

• Transparent monthly financial sharing

• Collaborative cross-border working environment

• Culture focused on sustainable growth

• English as the official language of the company