Senior Manager, Account Management

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Develop and implement programs, frameworks, and innovative initiatives aimed at enhancing the Account Management strategy and improving operational efficiency.

• Create and execute strategies to boost sales and optimize profitability through existing product penetration and cross-selling opportunities.

• Oversee projects, programs, and processes that support Account Management efforts.

• Anticipate changes in the Account Management and healthcare landscape; perform business impact assessments and formulate mitigation or enhancement strategies.

• Lead the renewal strategy to meet customer retention goals and margin targets.

• Generate actionable insights via data analysis, project management tools, and stakeholder feedback.

• Present customized solutions to current and potential clients to illustrate capabilities and value propositions.

• Represent the organization at industry and community events.

• Share insights on industry trends, competitive landscape, and market intelligence across business units.

• Advise clients on regulatory requirements, healthcare trends, and external factors influencing benefit program strategies.

• Train, mentor, and guide junior colleagues on account management techniques, processes, and professional responsibilities.

⛳️ Requirements

• Over 10 years of proven execution and delivery skills, including planning, implementation, and operational follow-through in Account Management.

• Strong analytical capabilities and business intelligence.

• Demonstrated ability to collaborate and work effectively with cross-functional stakeholders.

• Exceptional problem-solving and decision-making skills in complex, fast-paced environments.

• Proven growth mindset, showcasing agility, continuous improvement, and dedication to personal and professional development.

• 10 years of professional experience in account management, sales strategy, client retention, or business development, ideally within healthcare, insurance, managed care, or a regulated services context.

• Proven track record in managing complex client relationships, renewal cycles, and revenue growth initiatives, including cross-selling and product expansion.

• Formal training or demonstrated proficiency in consultative selling, strategic account planning, or customer success methodologies is preferred.

• Experience in analyzing and applying market trends, regulatory factors, and financial performance metrics.

• A Bachelor's degree is preferred, or an equivalent combination of education, specialized training, and relevant professional experience.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.