Senior Manager, Account Management

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Lead, manage, and mentor a team of 3–5 Account Managers.

• Facilitate weekly team meetings and conduct individual weekly check-ins and performance reviews.

• Foster a culture of teamwork, collaboration, and intellectual curiosity.

• Conduct SWOT analyses.

• Supervise team projects aimed at enhancing departmental operational efficiency.

• Track and report the team's performance to Client Services leaders.

• Assist with client deliverables, including QBR presentations.

• Provide constructive feedback and set goals and objectives.

• Manage a portfolio of approximately 5–6 accounts.

• Spearhead digital strategy and omnichannel marketing initiatives.

• Cultivate and manage client relationships as a strategic partner and trusted advisor.

• Articulate 829’s value proposition, capabilities, and processes.

• Oversee paid and organic campaigns across various channels such as search, social, display, email, content, design, and programmatic.

• Direct daily operations from strategy and development through execution, maintenance, and optimization.

• Lead cross-functional teams and projects to fulfill client needs and ensure timely project delivery within scope.

• Manage team and client utilization, optimize resources, and guarantee efficient project planning.

• Review client deliverables to ensure quality and viability.

• Attain client KPIs through reporting, business reviews, data insights, predictive analysis, and quarterly strategic planning.

• Generate new revenue streams from existing clients via upselling and cross-selling.

• Implement account management tools and processes while providing comprehensive training for the team.

⛳️ Requirements

• Bachelor’s degree in business administration, marketing, or a related field.

• 6+ years of experience in account management, ideally within a digital marketing agency.

• At least 2 years of experience managing direct reports.

• Outstanding leadership and communication abilities.

• Capacity to lead and inspire cross-functional teams.

• Extensive knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing.

• Proven track record in managing key client relationships and stakeholders.

• Experience in developing strategies for account growth.

• Ability to analyze data and derive insights to optimize campaign performance.

• Proficiency in designing analyses with extensive record-level datasets covering advertising impressions, site visitation, and online and offline sales data.

• Skill in distilling complex insights into clear, logical, and defensible conclusions.

• Strategic thinker who can execute effectively and deliver high-quality work under tight deadlines.

• Strong attention to detail and excellent organizational skills.

• Familiarity with client relationship management tools such as Salesforce, HubSpot, or Marketo is a plus.

• Experience with agile project management methodologies is a plus.

• Background in PR is a plus.

🏝️ Benefits

• Remote workplace with the option to work from designated U.S. states or from the Boston office.

• Generous paid vacation benefits that increase each year.

• 14 company holidays.

• Summer Fridays from Memorial Day through Labor Day.

• 401K plan with a 4% Safe Harbor employer match after one year.

• Financial literacy services provided through the retirement provider.

• No-cost life insurance coverage.

• Short-term disability coverage.

• Healthcare plans with 80% employer coverage for medical and dental premiums.

• 100% employer coverage for vision.

• FSA program option available.

• Commuter benefits with pre-tax funds, offering savings of up to 40% per year.

• Monthly team-led webinars.

• Exclusive 829-cohort based learning opportunities.

• Access to digital course platforms.

• Funding opportunities to attend national conferences and events.