Senior Living Advisor

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Establish relationships with families and assist them in caring for their aging loved ones.

• Connect families with one or more Brookdale communities or other suitable resources.

• Support families in their search for senior housing or home-based assistance.

• Identify communities and resources that align with each family's specific needs.

• Encourage potential clients to visit Brookdale communities and arrange appointments.

• Update the status and information of customers and potential customers in databases.

• Ensure data quality and compliance with requirements.

• Cultivate leads that are not yet ready to be referred to a community.

• Provide information and engage in follow-up conversations to progress leads.

• Make outbound calls and send emails to refresh prospect information.

• Schedule follow-up activities and community visits for potential clients.

• Collaborate closely with community sales and operations associates as an extension of their sales team.

• Engage in interactive training, coaching, and culture-building activities across the department.

• Carry out other duties as assigned by the supervisor.

⛳️ Requirements

• A high school diploma or its equivalent is required.

• A Bachelor’s Degree (B.A. or B.S.) from a four-year college or university is preferred.

• Preferably two years of experience in sales, pre-sales, inside sales, or appointment setting.

• Related experience in the healthcare sector or call centers is advantageous.

• Knowledge of the aging process and the needs of older adults across all product lines.

• Proficient in using personal computers and related software.

• Capable of managing time, tasks, and projects in a fast-paced environment.

• Ability to present Brookdale as a fulfilling organization that meets the needs of seniors.

• Skilled at assessing and understanding customers’ expectations, needs, and circumstances.

• Strong verbal and written communication skills along with effective listening abilities.

• Self-motivated with excellent organizational and time-management skills.

• Able to work independently without close supervision.

• Capability to lift up to 25 pounds.

• Willingness to work weekends, evenings, or nights if necessary for shift coverage.

• No specific certifications, licenses, or other special requirements are needed.

🏝️ Benefits

• Opportunities for professional development.

• Ongoing programs centered around overall health and wellness.

• Medical, dental, and vision insurance.

• 401(k) plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (excluding CA).

• Optional ID theft protection and pet insurance.

• Paid time off.

• Paid holidays.

• Company-provided life insurance.

• Adoption benefit.

• Short- and long-term disability coverage.

• Flexible Spending Accounts.

• Health Savings Account.

• Optional life and dependent life insurance.

• Optional accident, critical illness, hospital indemnity insurance, and legal plan.

• Tuition reimbursement.

• Team-based bonus opportunities.

• Naturalization fee advance of up to $725 for qualified associates employed for at least one year.

• Comprehensive training program.

• Nationwide company providing opportunities for growth and learning as a sales professional.