Senior Lease Administrator, Client Lead

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee Lease Administration tasks and implementations for mid-sized to large, intricate accounts and/or global account management frameworks.

• Act as the primary liaison for clients and internal stakeholders concerning global lease administration issues.

• Comprehend client business goals, real estate portfolio strategies, and service expectations.

• Maintain details of client agreements, including scope, fees, billing frequency, and payee information, within WorkTrac.

• Facilitate client meetings and reviews to present portfolio updates, key metrics, and performance reports.

• Develop and uphold client governance programs, reporting schedules, communication methods, and business reviews.

• Monitor and communicate expirations, option exercise dates, and other essential information.

• Identify account risks, devise mitigation strategies, and manage project solutions.

• Ensure global team service delivery aligns with client processes and contracts.

• Participate in presentations and pitches for new business opportunities.

• Establish weekly calls and internal communication schedules with global lease administration account teams.

• Prepare and conduct impactful communications with a professional demeanor.

• Supervise lease abstraction and the input of rental obligations and other lease data.

• Provide final quality assurance for the abstraction processes.

• Utilize Colliers360, dashboards, WorkTrac, and related systems effectively.

• Confirm and authorize monthly client billing and pass-through expenses.

• Review recovery clauses, establish recovery pools, compute tenant recovery expenses, and assess caps, base years, and exclusions.

• Prepare monthly rental payment schedules.

• Monitor accounts receivable and escalate any issues that arise.

• Reconcile outstanding balances and resolve disputes with landlords and clients.

• Oversee, review, and approve Rent, CAM, Operating Expense, Tax, and Insurance payments to landlords.

• Examine leases to ensure charge accuracy.

• Validate adjustments based on the Consumer Price Index.

• Maintain file systems and ensure database data integrity for tenant and lease information.

⛳️ Requirements

• A minimum of 5 years of relevant experience in commercial real estate lease administration and/or accounting and property management, either in the Landlord or Tenant sector.

• An associate or bachelor’s degree in business, accounting, real estate, or a related field is preferred.

• Experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.

• Proven success in managing multi-line global accounts with over 1,000 leases and a global account management framework.

• Intermediate proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and OneNote.

• A solid understanding of FASB / IFRS accounting standards and general accounting principles is preferred.

• A successful history of working independently, ideally in a remote capacity.

• Strong time management abilities.

• A general understanding of AI technology and a willingness to adapt to technological advancements.

• Must be legally authorized to work in the United States on a full-time basis.

• The employer will not sponsor applicants for work visas.

🏝️ Benefits

• Employer-subsidized medical benefits including prescription coverage, dental, and vision.

• Employer-paid basic life/AD&D insurance.

• Short-term and long-term disability insurance.

• 401(k) plan with employer matching.

• 10 days of sick leave.

• A minimum of 15 days of vacation each year.

• Eligibility for unlimited time off for certain senior-level positions.

• 10 paid holidays.

• Two personal flex days each year.

• 12 weeks of paid parental leave for birth parents after 90 days of employment.

• 4 weeks of paid parental leave for non-birth parents, including adoptive and foster parents, after 90 days of employment.

• Annual bonus based on company and individual performance.

• Remote working arrangement available.

• Ongoing learning and opportunities for career advancement.