Senior Learning Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and design Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules.

• Create knowledge resources tailored for frontline staff.

• Evaluate, assess, and enhance both existing and new training programs and materials for internal and external application.

• Conduct classroom and virtual training sessions from onboarding through ongoing development and refresher courses.

• Offer subject matter expertise and consultation on the development and facilitation of training.

• Oversee learning design and development initiatives across the business unit and various client programs.

• Facilitate the onboarding of employees and contingent workers.

• Create and deliver standardized training on systems and processes via classroom and virtual formats.

• Travel to other UBC sites and client-hosted locations as required.

• Assess training effectiveness with participants and management.

• Analyze quality and performance records to pinpoint retraining needs.

• Address training requests from leadership, program managers, and quality teams.

• Maintain and revise training programs and materials in light of system and process changes.

• Design and provide tailored training, simulation scenarios, and practical exercises.

• Document and manage training records and related documentation.

• Research, write, publish, and maintain process documentation using KMS, MS Word, Dreamweaver, Flare, and similar tools.

• Collaborate with departments, Business Owners, and subject matter experts to document procedures and convert business needs into user instructions.

• Lead projects focused on improving documentation flow, storage, and training-related SOP revisions.

• Manage or participate in projects that support Operations Learning objectives.

• Work collaboratively and cross-train with Learning and Quality teams.

• Establish partnerships with internal clients through needs assessments and proactive issue identification.

• Develop learning content that aligns with program procedures, compliance, SOPs, and knowledge requirements.

• Collaborate with internal clients and IT on system builds, UAT testing, and interactive learning solutions.

• Support strategic initiatives and improvements from a learning standpoint.

• Manage cross-functional processes to ensure the timely delivery of effective training programs.

• Stay informed about training and instructional design trends and suggest curriculum modifications.

• Address complex problems and offer solutions to challenging technical issues.

• Maintain expert knowledge of essential tools and learning requirements.

• Participate in both in-person and virtual internal and external meetings and events.

⛳️ Requirements

• Bachelor’s degree in business, training, or a related field, or equivalent work experience.

• 5 to 8 years of relevant experience, or a Master’s degree with 3–5 years of experience in training.

• Experience in an operations or business environment.

• Preferred certification in facilitation, instructional design, adult learning, or PMP.

• Ability to motivate staff and provide thought leadership.

• Capacity to meet multiple deadlines and manage a demanding workload.

• Strong organizational skills, attention to detail, and ability to multitask effectively.

• Emphasis on Patient & Client Satisfaction.

• Expertise in prioritization and capacity to manage multiple projects simultaneously.

• Exceptional presentation, facilitation, and verbal and written communication skills.

• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.

• Proven experience in developing training courses and supporting documentation.

• Experience in conducting needs analysis and assessing operational application functionality.

• Strong understanding of adult learning principles and techniques.

• Excellent customer service skills for both internal and external stakeholders.

• Proven ability to identify customized strategies and tactics for training delivery.

• Experience with e-learning authoring tools, HTML, and knowledge management software.

• Demonstrated problem-solving abilities and analytical thinking skills.

• Willingness to travel as necessary.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Career growth opportunities for advancement.

• 401K plan with company match.

• Tuition reimbursement available after 90 days of employment.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness program offerings.

• Adoption assistance programs.

• Short-term disability coverage after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Various discount programs.