Senior Learning Consultant – Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as a strategic partner for enterprise clients

• Build and nurture robust client relationships in conjunction with the Sales team

• Oversee customer onboarding, Impact Reviews, and strategic alignment sessions

• Assess learning needs and translate them into strategic program initiatives

• Manage client expectations, feedback loops, and key success metrics

• Identify potential risks and upsell opportunities

• Coordinate timelines, resources, trainers, and delivery among various stakeholders

• Ensure smooth operation of programs, adhering to timelines and scope

• Monitor risks, milestones, and operational metrics

• Supervise trainer allocation, onboarding, and performance follow-ups

• Lead the design of blended learning programs

• Convert client objectives into clear pedagogical strategies

• Collaborate with trainers to maintain consistent instructional quality

• Refine programs based on learner data and evidence

• Report to the Head of Learning & Operations while collaborating with Sales, design teams, and Senior Learning Consultants

• Influence the quality of enterprise program design as measured by NPS

• Ensure measurable outcomes for customers, such as hours returned to the business or increased confidence in AI adoption

• Contribute to the evolution of the company’s methodology in partnership with clients

⛳️ Requirements

• Minimum of 3 years of experience in Customer Success Management, ideally focused on L&D departments within large enterprises

• Full professional proficiency in German (C2 level)

• Experience in enterprise client communication

• Demonstrated ability to listen, persuade, and provide support

• Background in a startup environment with 10–50 employees

• Eagerness to take ownership and influence the company's direction

• Capability to translate business objectives into effective learning interventions

• Strong documentation skills for remote-first processes and seamless handovers

• Nice-to-have: Experience in designing learning programs, particularly blended learning concepts

• Nice-to-have: Proficient training or workshop facilitation skills

• Nice-to-have: Solid understanding of AI and automation technologies

• Nice-to-have: Familiarity with Winning by Design methodologies

• Nice-to-have: Data-driven mindset with the ability to interpret and create reports

🏝️ Benefits

• 30 vacation days annually

• Unlimited home office days

• Option to work remotely from Germany or from the Berlin office

• Fast-paced startup environment with opportunities for personal growth and career advancement

• Chance to work and develop expertise in the rapidly evolving field of AI adoption