Senior Lead Product Owner

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the vision, roadmap, and business outcomes for a range of dealer services.

• Establish service scope, service levels, packaging, and pricing inputs.

• Convert dealership realities into priorities for product and delivery teams.

• Enhance the uptake of existing dealer services within the Canadian dealer network.

• Develop best-practice processes for lead response, follow-up, appointment setting, show rate, and sales-floor handoff at dealerships.

• Specify applications of AI-driven tools such as intelligent chat, voice assistants, predictive lead scoring, and automated follow-ups.

• Streamline the dealer and shopper journey from initial contact through to appointment, sale, and ongoing service.

• Collaborate with AI and data science teams to establish requirements, validate outcomes, and expand successful solutions.

• Create business cases and go-to-market strategies for new dealer services in Canada.

• Define service delivery models, conduct pilots with early dealers, validate results, and scale operations.

• Equip sales teams with positioning materials, pitch documents, ROI stories, and competitive analyses.

• Outline onboarding processes, delivery playbooks, and quality standards.

• Work alongside engineering, AI/data science, UX, marketing, sales, and delivery teams.

• Align roadmaps with the Cars Commerce and dealer technology ecosystem.

• Lead by influence across teams that are not directly managed.

• Ensure stable operations and responsive support processes.

• Monitor service quality and dealer satisfaction while addressing retention risks.

• Define and track KPIs including adoption, recurring revenue, dealer retention, appointments, show rates, sales, and campaign ROI.

• Build relationships with internal teams, dealerships, and partners.

• Communicate updates on progress, performance, successes, and risks to leadership.

⛳️ Requirements

• Over 7 years of experience in dealership operations or a dealer-facing position.

• Practical expertise in at least one area such as BDC, F&I, or service and customer retention, with familiarity in the others.

• Demonstrated success in launching or expanding a service sold to dealers or revitalizing a dealership department with measurable outcomes.

• Strong grasp of dealership economics and capability to construct a straightforward, credible business case.

• Proficient user of dealer CRM and DMS tools.

• Ability to lead through influence within sales, delivery, and product teams.

• Experience utilizing AI and automation tools in a dealership or dealer-interfacing environment.

• Excellent communication and interpersonal skills; organized and capable of working with minimal supervision.

• Bilingual in French and English.

• Experience in the Canadian automotive retail sector.

• Must reside in the Montreal or Quebec City area.

• Applicants for US-based roles must have authorization to work in the United States.

🏝️ Benefits

• Medical, Dental & Vision Healthcare Plans.

• New Hire Stipend for Home Office Set-Up.

• Generous Paid Time Off (PTO).

• Paid Holidays.

• Floating Holiday.

• Volunteer Day.

• Recharge Day.

• Bonus and/or equity programs may be available depending on level and role.