Senior Lead OBT Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee TMC implementations from start to finish, which includes kickoff, discovery and scoping, project planning, risk management, go-live phases, and a 30-day stabilization period.

• Manage multiple launches simultaneously.

• Set up the platform for TMCs and corporate clients, covering aspects such as travel policies, approval processes, traveler profiles, display and content guidelines, rates, and chain rate-access permissions.

• Ensure GDS readiness across Sabre, Travelport, and Amadeus, including the configuration of pseudo-city and agency setups, PNR structures, queue placements, profile synchronization, ticketing, and mid-office transitions.

• Define and execute integrations such as SSO, HRIS profile feeds, expense management systems, duty of care, reporting and BI, as well as commission tracking.

• Conduct UAT sessions with TMC agents and corporate administrators; manage defect triaging with Product and Engineering teams; make go/no-go decisions.

• Develop the implementation playbook, which includes timelines, configuration templates, UAT scripts, and migration runbooks.

• Educate agents, admins, and travel managers; create reusable written and video materials.

• Record TMC requirements and identify gaps, providing implementation feedback for product reviews.

• Assist Sales with pre-sale technical inquiries, RFPs, and implementation scoping for large enterprise TMCs.

⛳️ Requirements

• Minimum of 7 years in implementation, onboarding, or customer success roles, with experience at a TMC or a travel technology firm.

• Proven experience in creating an implementation process rather than just executing an existing one.

• Practical GDS experience with at least one of Sabre, Travelport, or Amadeus.

• Hands-on experience in administering or supporting an online booking tool such as Concur, Deem, Spotnana, or other similar platforms.

• Familiarity with profiles, policies, approvals, payment systems, and billing configurations.

• Excellent written communication skills.

• Experience in managing or mentoring implementers, or in establishing an implementation function from the initial hire.

• Proficiency in utilizing AI tools to document, analyze, and scale implementation content.

• Bonus: Experience within a TMC environment.

• Bonus: Experience with direct bill, central billing, or corporate card arrangements in a travel program.

• Bonus: Background in meetings and events or group travel coordination.

🏝️ Benefits

• Competitive base salary linked to role and experience.

• Equity offered to all employees.

• Certain roles may qualify for bonuses or commissions.

• Comprehensive benefits package detailed at engine.com/culture.

• Hybrid-hub model providing options for office or fully remote work environments.

• Resources available to foster success.

• Perks and benefits may differ based on employment type and location.