Implementation Engineer I

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Conduct onsite installations by unboxing, transporting, and arranging equipment.

• Connect power and data, program, network, and activate systems.

• Familiarize nurses, physicians, and administrators with new equipment and procedures.

• Educate clients on software usage, loading and unloading protocols, common issues, and basic troubleshooting techniques.

• Diagnose and resolve hardware, software, firmware, and networking problems during implementations and escalated service requests.

• Carry out system administration tasks, including the installation and configuration of Clearview software.

• Perform preventative maintenance visits.

• Send daily progress reports, escalate issues, and accurately document cases in Salesforce.

• Manage travel and expenses while traveling approximately 80% of the time.

• Anticipate challenges during implementations and share insights gained.

• Collaborate with Project Management, Sales, and Engineering teams to ensure a seamless customer experience.

⛳️ Requirements

• An associate's degree or equivalent from a two-year college or technical school is preferred.

• Previous experience as a field technician is advantageous.

• Familiarity with troubleshooting mechanical, electrical, and networking issues is essential.

• Willingness to travel at least 80% of the time.

• Ability to work independently from a home office.

• Capability to lift a minimum of 100 lbs.

• Ability to perform regular pushing, pulling, stooping, bending, and lifting activities.

• A valid driver's license is required.

• Ability to maintain immunizations necessary for access to hospital sites.

• Proficient in Microsoft Office applications.

• Competence in troubleshooting hardware, software, firmware, and networking issues.

• Proficient with wiring, soldering, hand tools, multimeters, and oscilloscopes.

• Foundational knowledge of Linux is required.

• Experience with Clearview software installation and configuration is necessary.

• Familiarity with Salesforce is a plus but not mandatory.

• Strong communication skills and a service-oriented mindset are essential.

🏝️ Benefits

• Annual Performance Bonus.

• Competitive salary and a comprehensive benefits package.

• Generous paid time off and company holidays.

• Comprehensive healthcare coverage including medical, dental, vision, and Telemedicine.

• Health Savings Account (HSA) with company contributions.

• Optional Flexible Spending Account (FSA) plans.

• Company-paid life and disability insurance.

• 401(k) plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Tuition reimbursement program.

• Paid parental leave.

• Opportunities for professional development and career advancement.

• Team training and supervision responsibilities leading to a pathway to Implementation Engineer II.

• Work from a home office.