Associate Consultant, Implementation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage in Defined Benefit implementation and service improvement initiatives, configuring Morneau Shepell's proprietary software to fulfill client needs

• Oversee problem resolution by evaluating issues, pinpointing root causes, and providing clear explanations and resolution strategies to both clients and team members

• Deliver maintenance and ongoing support to current clients and benefits administrative teams, ensuring prompt responses and high-quality results

• Analyze business requirements and create configuration designs that align with client expectations and system capabilities

• Work collaboratively with senior team members, business analysts, developers, and project managers to provide integrated solutions within an Agile framework

• Generate project estimates, timelines, and deliverable expectations that are practical and attainable

• Examine technical documentation and system logs to troubleshoot problems and rectify processing errors

• Participate in internal training sessions to enhance knowledge of industry trends, topics, and the evolving capabilities of the Morneau Shepell system

• Foster teamwork and camaraderie while maintaining TELUS and Morneau Shepell's corporate values and standards of service excellence

• Assist with special projects and ad-hoc assignments as directed by the implementation team

⛳️ Requirements

• A Bachelor's degree in computer science, information technology, business analysis, administration, actuarial mathematics, or a related discipline

• At least 5 years of experience in IT, system configuration, implementation, or related fields such as pension plan management, workflow management systems, or administrative process automation

• Familiarity with configuration tools and object-oriented programming principles

• Strong skills in problem-solving, communication, and organization

• Extensive technical experience with ASP, ASP.NET, HTML, JavaScript, SQL, and MS SQL Server

• Preference for candidates with experience in Health and Welfare Benefits and/or Payroll

• Ability to handle multiple tasks, prioritize effectively, and work autonomously

• Proven reliability, flexibility, and adaptability in a collaborative team setting

• Experience with pension administration software systems

🏝️ Benefits

• 100% remote work arrangement with travel needed for essential meetings

• Long-term, enterprise-level project involvement with significant exposure to various business modules (Pension, Health & Welfare, Payroll, Finance)

• Diverse range of internal and external client interactions alongside a dynamic, collaborative team that drives innovation in our industry

• Comprehensive customizable benefits package tailored to your specific needs and lifestyle

• Paid vacation days & well-being days

• Well-being expense account

• Employee share purchase plan

• Group RRSP & TFSA

• Defined contribution pension plan

• Generous mental health support account to cover therapy/counseling session costs