Senior Lead Incident Manager, German

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Oversee incidents from their initiation to successful resolution, ensuring compliance with SLA/OLA agreements.

• Coordinate and disseminate crucial information during critical events or potential SLA/OLA violations.

• Organize and ensure the completeness and accuracy of incident-related information.

• Define roles and responsibilities throughout the incident resolution process.

• Strategically plan, schedule, prioritize, classify, and manage incident workstreams.

• Perform thorough diagnostics to identify the root technological causes.

• Collaborate with various teams to facilitate resolution efforts.

• Trigger the Major Incident Process as necessary.

• Handle hierarchical escalations, request additional resources, and secure necessary authorizations.

• Assist with critical deployments and essential marketing initiatives.

⛳️ Requirements

• Relevant experience in Process, Organization, and Quality Management.

• Excellent communication abilities.

• Strong analytical thinking skills.

• Proficient presentation skills.

• Outstanding organizational capabilities.

• Adaptability and a results-driven approach.

• Capacity to persist and complete tasks under pressure.

• Ability to work independently on assigned responsibilities.

• Upper-intermediate (B2) proficiency in both English and German.

• Comprehension of the business landscape along with IT processes and organization.

• Customer-focused, proactive, and enthusiastic attitude.

🏝️ Benefits

• Access to over 25 diverse benefits, covering financial rewards, learning and development, health and sports, family and work-life balance, among others.

• Comprehensive work-life balance options.

• Additional financial incentives and variable components alongside the base salary.

• Flexible working environment.

• Opportunity for remote work within Slovakia.