Senior IT, Website Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee updates to the website and e-commerce platforms, including WordPress and Shopify, guided by marketing and venue managers.

• Upload and manage digital content such as events, promotions, menus, homepage banners, sliders, and pop-ups.

• Design and refresh event landing pages, incorporating booking links, content layout, imagery, and mobile optimization.

• Analyze website performance and conduct routine inspections to ensure proper functionality.

• Resolve issues related to online bookings and payments, ensuring timely resolutions.

• Manage website plugins, certificates, licenses, and other platform-related necessities.

• Conduct regular tests of website links, booking systems, and payment pages to guarantee a seamless customer experience.

• Assist with the basic setup and upkeep of conversion tracking and associated digital tools.

• Provide administrative support for Microsoft 365, including account maintenance, password resets, and staff email configurations.

• Maintain records for Microsoft accounts, software access, and licenses across the organization.

• Aid in data backup and protection processes.

• Troubleshoot basic IT problems such as connectivity or system access issues before escalating them.

• Coordinate with external IT service providers for escalation and follow-up to ensure prompt issue resolution.

• Assist in the administration of business systems, including Monday.com and hospitality platforms as necessary.

• Carry out other position-related duties as they arise.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Digital Systems, or a related field preferred.

• Over 7 years of experience in IT support, digital systems support, website administration, or a similar comprehensive technical support role.

• Experience in managing website content and updates on platforms like WordPress, Shopify, or similar.

• Strong knowledge of website maintenance requirements, including plugins, certificates, licenses, and content updates.

• Experience supporting e-commerce functionalities, including booking systems, payment pages, and troubleshooting customer-facing websites.

• Proficiency in Microsoft 365 administration, covering user setup, password resets, account maintenance, and email support.

• Understanding of software license management, data backup, and data protection methodologies.

• Ability to troubleshoot technical issues, independently investigate concerns, and manage escalations to third-party support as necessary.

• Excellent organizational skills with the capability to handle a diverse workload across digital, website, and IT support tasks.

• Strong verbal and written communication skills suitable for interacting with operational, marketing, and venue stakeholders.

• Experience with Oracle Opera Cloud PMS is a significant advantage.

• Familiarity with Monday.com is preferred, or the capability to quickly learn new systems.

• Background in hospitality, multi-site operations, or service-oriented environments is beneficial.

🏝️ Benefits

• Work from home

• Mon - Fri 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)

• HMO with 2 free dependents and medical reimbursements

• Government-mandated benefits

• Opportunities to collaborate with leading companies in Australia and beyond

• Training programs for career development

• Engaging company outings, team activities, and wellness sessions

• Supportive and inclusive culture

• Dedicated managers focused on your growth and success

• Competitive pay and benefits

• Additional entitlements

• Structured career development programs

• Equal opportunity workplace

• Culturally diverse and inclusive workplace