Senior IT Technologist, Virtual Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Design, develop, and provide support for conversational AI and automation solutions.

• Create and manage integrations utilizing APIs, ServiceNow, and enterprise applications.

• Configure, test, and enhance Generative AI functionalities, including prompt engineering.

• Develop workflow automations to boost efficiency and promote user self-service.

• Diagnose complex technical issues and ensure the stability of the platform.

• Collaborate with business partners to gather requirements and deliver scalable solutions.

• Engage in deployments, system enhancements, and initiatives for continuous improvement.

• Produce technical documentation and promote operational best practices.

• Monitor platform performance and suggest optimization opportunities.

• Provide support and enhancements for Robin, Medtronic's IT Virtual Assistant platform.

• Assist in customer onboarding activities and contribute to the advancement of Robin's conversational AI and Generative AI capabilities.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Over 5 years of experience in software development, application support, automation, or cloud technologies.

• Proficient in English.

• Experience with enterprise integrations and API development.

• Background in supporting cloud-based applications and platforms.

• Preferred experience with Conversational AI, Generative AI, or chatbot technologies.

• Preferred experience with ServiceNow and automation tools.

• Knowledgeable in REST APIs, integrations, JSON, and web services.

• Familiar with ServiceNow workflows and automation capabilities.

• Understanding of cloud technologies, with a preference for AWS.

• Acquainted with DevOps practices, CI/CD pipelines, and source control.

• Knowledgeable about security concepts including OAuth, SSO, and secrets management.

🏝️ Benefits

• Competitive salary and a flexible benefits package.

• A comprehensive array of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

• Short-term incentive known as the Medtronic Incentive Plan (MIP).