Senior IT Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, configure, and oversee network infrastructure across headquarters, manufacturing facilities, and international locations.

• Create and sustain a robust WAN architecture featuring dual-ISP and wireless/cellular failover capabilities.

• Execute network segmentation, VLANs, routing, NAT, access rules, IPSEC VPN, and IPS/IDS.

• Develop and support enterprise wireless networks, including plant-floor wireless for operational technology.

• Manage multi-vendor network platforms and ensure standardized configurations across various sites.

• Monitor network performance and generate network status reports.

• Enforce infrastructure security measures and lead the response to security incidents.

• Administer identity and access management using Microsoft Entra ID, Microsoft 365, and OneLogin.

• Oversee endpoint security and device standardization utilizing Microsoft Defender and Intune/Autopilot.

• Provide support for virtualization and server infrastructure, including VM provisioning and Windows Server upgrades.

• Support and document backup and disaster recovery systems, including testing disaster recovery preparedness.

• Deploy, repair, replace, dispose of, and manage inventory of computing equipment.

• Offer customer service support, manage tickets in Happy Fox, and resolve escalated network and infrastructure challenges.

• Author standard operating procedures and runbooks using Scribe.

• Assist with infrastructure, networking, telecom, cloud phone system, and site expansion deployments.

• Coordinate with vendors, carriers, and service partners on repairs, upgrades, renewals, evaluations, and contracts.

• Mentor IT team members and engage in change control processes.

• Contribute to IT policy, governance, and security standards while advising leadership on infrastructure best practices.

• Provide off-hours support for outages, upgrades, and maintenance across global time zones.

• Support Kwik Lok production activities related to the manufacture of Kwik Lok closures and the continuous improvement of quality, food safety, and manufacturing processes.

⛳️ Requirements

• A minimum of 5 years of experience in network and infrastructure support, particularly in multi-site or distributed environments.

• CCNP or CCNA certification is mandatory.

• CompTIA Network+, CompTIA Security+, AWS Solutions Architect, or Microsoft certifications are advantageous.

• Proven experience in firewall management, WAN/LAN architecture, network segmentation, VPN, and enterprise wireless (802.1X).

• Familiarity with cloud networking and application delivery (Azure), source control (Git/GitHub), and CI/CD practices.

• Intermediate to advanced proficiency in Microsoft 365 administration, Entra ID, Intune, and Defender.

• Experience in supporting virtualization, Windows Server environments, and backup and recovery systems.

• Experience leading incident response and root cause analysis, or acting as an escalation point in an MSP or multi-client setting.

• Experience in authoring IT policy and governance standards is preferred.

• Must successfully pass pre-employment drug and background checks.

• Must possess a valid US passport or be able to obtain one after hiring.

• Must be legally authorized to work in the United States without sponsorship.

• Availability is required Monday through Friday, 8am to 5pm PST, with occasional off-hours availability.

• Must have a physical workspace suitable for telework and complete telework environment safety assessments.

• Must utilize video during virtual meetings.

• Ability to travel approximately 25–35% of the time.

• Ability to work periodically in office and manufacturing plant environments, including network closets and warehouse areas.

• May occasionally lift up to 50 lbs.

🏝️ Benefits

• Medical, Dental, Vision, Prescription, Life, and Disability Insurance plans (eligible on the 1st of the month following date of hire).

• 401(k) Plan with company match (90-day waiting period, restrictions apply).

• Paid Time Off (90-day waiting period, prorated for the first year).

• Vacation: 120 hours per year, with increases based on years of service.

• Holidays: 70 hours a year (8.5 days).

• Sick Leave: 40 hours a year, prorated for the first year.

• Employees may qualify for annual performance bonuses.

• Flexible remote work arrangement.

• Kwik Lok will provide all necessary technology for work.

• Support for travel and off-hours availability across global time zones.

• Commitment to equal employment opportunity and reasonable accommodations.