Senior IT Engineer – Voice Applications

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Report to the Voice/Telecom Engineering Manager in the Network and Infrastructure Department.

• Collaborate with infrastructure architects, engineers, advisors, Enterprise Architects, application teams, and third-party vendors.

• Plan, budget, and manage the evaluation, selection, implementation, operation, and performance of technologies and third-party vendors.

• Develop and implement technology strategy and roadmaps.

• Create, document, communicate, and enforce infrastructure technology standards.

• Automate processes to deliver continuous solutions and exceptional customer experiences.

• Oversee outcomes generated by third-party supplier vendors.

• Foster relationships with internal customers across OhioHealth business units and service lines.

• Communicate, coordinate, manage expectations, approve, and assist with crisis management, support escalation, change management, release management, capacity management, and other ITIL processes.

• Analyze, plan, justify, schedule, and coordinate administrative, operational, and financial initiatives within specialty areas.

• Manage total cost of ownership, optimization, and efficiency initiatives.

• Oversee supplier reporting metrics, dashboards, and status reports.

• Plan, monitor, and control operating and capital budgets for assigned domains.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or a related field.

• 8 years of technical engineering experience.

• Eight years in a technical engineering role.

• Involvement in process improvement or project work.

• Subject matter expertise in specialized technologies that support clinical operations and information systems.

• Ability to gather, analyze, and interpret business drivers.

• Skills in project management and process excellence.

• Strong analytical, data-driven approach to problem-solving.

• Excellent interpersonal and leadership skills.

• Advanced technical knowledge of telecom/voice application platforms for contact center/CCaaS, wireless communications, overhead paging, and/or faxing.

• Capability to function at both tactical and operational levels.

• Ability to work collaboratively within a highly matrixed environment.

• Proficiency in driving changes related to people, processes, and technology.

• Ability to manage ambiguity, solve problems, and guide resources toward deadlines.

• Knowledge of regulatory and contractual compliance is advantageous.

• Experience leading large, complex projects across multiple functional departments is beneficial.

• Experience in a complex healthcare organization is a plus.

• Ability to articulate complex technical concepts to both technical and non-technical audiences is desirable.

🏝️ Benefits

• Full-time schedule of 40 hours per week.

• Day shift.

• Remote work from Ohio.