Senior International HRBP

This is a fully remote position, open to applicants in Spain, +4 more countries.

📋 Description

• Serve as a senior HR authority on intricate employee relations issues across designated countries, especially within several European nations.

• Offer practical advice on high-stakes and sensitive matters, including performance management, misconduct, investigations, and terminations.

• Navigate local legal frameworks to ensure compliance while aligning with business objectives.

• Collaborate with internal stakeholders and Oyster clients on complex personnel challenges.

• Prepare country-specific HR information and documentation.

• Utilize AI and automation tools to create, update, and scale HR documentation.

• Address HR inquiries that remain unresolved by Lifecycle Operations teams.

• Conduct training sessions to enhance the internal team's knowledge on HR subjects.

• Enhance country-specific HR resources and participate in customer calls.

• Work in tandem with Customer Support, Sales, Product, and Legal teams to resolve country-specific concerns.

• Review and improve workflows to minimize response times and elevate service quality.

• Examine ticket trends and inquiries to pinpoint systemic issues and develop preventative resources.

• Lead People Services and cross-departmental initiatives.

⛳️ Requirements

• Extensive expertise in employee relations across multiple countries, particularly in complex and high-risk scenarios, including investigations, PIPs, and terminations.

• A minimum of 6 years of experience in ER and HR generalist roles.

• Proficiency in Portuguese, Italian, and/or Spanish would be advantageous.

• Experience with cross-country HR operations and a global perspective across regions such as APAC, EMEA, AMER, or LATAM.

• A nuanced understanding of local HR practices, norms, and expectations.

• Capability to translate complex employment topics into actionable guidance.

• Strong stakeholder engagement skills, including the ability to present to senior leaders, clients, and cross-functional teams.

• Digital literacy and hands-on experience with AI tools for drafting, research, and data analysis are highly regarded.

• Proven ability to optimize processes, scale operations, and engage in proactive problem-solving.

• Previous experience in a metrics-driven environment focused on speed, accuracy, and quality.

• Experience with EOR and knowledge of international employment/compliance is a plus.

• Proficiency in additional languages is a bonus.

• Experience in a fast-paced startup or global tech environment is a plus.

• Experience with implementing AI tools or automation workflows in HR or Operations is a plus.

• A reliable home internet connection is required.

• Fluent in English.

• Must reside within UTC+0 to UTC+3 time zones.

• Must be authorized to work in your place of residence.

🏝️ Benefits

• Equity.

• 40 days off annually (inclusive of holidays and vacation), or more as mandated by your country.

• Mental health support via Plumm.

• Monthly wellbeing allowance through ThanksBen wallet.

• At least three months of paid parental leave, with job protection for up to 12 months or as required locally.

• Work-from-home stipend for laptop and home office equipment.

• Fully remote work from any location, subject to authorization to work where you reside.

• An asynchronous, collaborative work environment.