Senior Instrumentation and Analytical Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Subject Matter Expert in Abbott's instrumentation, automation, and workflow solutions.

• Enhance configurations of automated diagnostic systems, laboratory automation systems, and system integrations.

• Perform solution assessments, analyze customer data, and conduct workflow analyses.

• Establish and nurture vital relationships with legacy accounts through solution optimization initiatives.

• Facilitate design and optimization workshops.

• Research, report, and present findings to both customers and internal teams.

• Support sales teams in identifying value expansion opportunities and renewing customer contracts.

• Organize on-site assessments and develop and deliver executive presentations.

• Create and implement training programs and tools for the Technical Solution Design team.

• Propel technical sales positioning and strategy to differentiate from competitor products.

• Formulate and execute automation, informatics, and professional services strategies for complex strategic customers and health systems.

• Act as a technical authority and communication bridge between US customers, US sales and service teams, and international counterparts.

• Collaborate with Abbott US marketing to create and share product knowledge.

• Evaluate and adjust instrumentation, informatics, laboratory middleware, and automation software.

• Streamline customer specimen routing across automation systems.

• Deliver advanced instrument and automation training to both internal and external customers.

• Review and revise customer instrument reagent plans.

• Implement and uphold the effectiveness of the quality system.

• Identify workflow and process challenges impacting laboratory hardware and software performance.

• Recommend process and procedural enhancements to optimize product delivery, installation, and implementation.

• Optimize existing Abbott Automation solutions and provide technical insights to support contract renewals.

• Conduct customer presentations, training sessions, and product demonstrations.

• Mentor and guide Technical Solution Design Specialists.

• Oversee sales objectives and customer satisfaction to drive business growth.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• A Master's degree is advantageous.

• Over 10 years of experience in one or more of the following areas: selling technical products, services, installations, and configurations of automated diagnostics systems, laboratory automation systems, and system integrations; clinical laboratory science and laboratory operations and workflows; modifying informatics, laboratory middleware, and automation software; conducting data analyses and utilizing data mining software related to instrumentation and automation platforms.

• In-depth technical knowledge of Abbott instrumentation, automation, informatics, and workflow solutions.

• Proficiency in conducting customer data analysis using analytic and data mining software.

• Candidates must reside in a US Metro area with access to an airport.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Opportunities for career development with a global organization.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan (eligibility in the following calendar year).

• Retirement savings plan with a generous employer contribution.

• Tuition reimbursement offered.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit providing a pathway to a bachelor's degree.

• Comprehensive health and wellness benefits.

• Recognition as a diversity and family-supportive workplace.