Senior Infrastructure Operations Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the design, management, and ongoing enhancement of KLDiscovery’s global compute, storage, and cloud infrastructure.

• Provide comprehensive technical oversight of physical servers, virtualization, block/file/object storage, enterprise backup, and Azure IaaS environments.

• Act as the main technical escalation point and design authority within the Compute & Storage team.

• Establish and enforce standards for compute, storage, Azure, operating systems, patching, provisioning, security, and observability.

• Lead initiatives for compute modifications, cluster expansions, platform upgrades, capacity planning, performance management, and remediation efforts.

• Oversee the enterprise backup and recovery strategy, validation processes, RPO/RTO alignment, and backup coverage methodologies.

• Manage and govern Azure IaaS infrastructure, cloud expenses, hybrid cloud architecture, and contribute to the roadmap.

• Own the standards for Windows Server and Linux, including patching, hardening baselines, server build runbooks, provisioning standards, and handoff checklists.

• Integrate security controls and support audit and compliance evaluations.

• Collaborate with Automation & Observability to ensure monitoring, alerting, infrastructure automation, and IaC adoption.

• Lead the management of escalations, root cause analyses, post-incident reviews, blameless retrospectives, and systemic remediation.

• Assess opportunities for infrastructure modernization, consolidation, upgrades, replacements, and cloud migration.

• Own the performance KPIs for infrastructure, including availability, capacity utilization, incident response SLAs, and patching compliance.

• Coordinate with Database, Enterprise Platforms, Automation & Observability, Networking, and DC Operations teams.

• Manage infrastructure projects from initiation to completion and oversee third-party vendors.

• Establish documentation standards for Compute & Storage and mentor Infrastructure Operations Engineers.

• Participate in the 24x7x365 on-call rotation.

⛳️ Requirements

• 6+ years of experience in infrastructure engineering with direct ownership across compute, storage, and cloud in a production enterprise setting.

• Expert-level proficiency in administering VMware vSphere and Nutanix within enterprise production environments.

• Experience in cluster design, capacity planning, and lifecycle management.

• Extensive knowledge of block and file storage technologies, including RAID, SAN (Fibre Channel or iSCSI), NAS protocols, and enterprise storage array management; experience with Hitachi or equivalent is required.

• Expert-level expertise in Veeam or a comparable enterprise backup platform.

• Strong understanding of Azure IaaS architecture; hybrid cloud experience is essential.

• Advanced Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy, clustering, and server hardening.

• Strong administration skills in Linux (Ubuntu).

• Proficiency in advanced PowerShell and/or Bash scripting.

• Familiarity with IaC concepts and tools such as Ansible or Terraform.

• Basic understanding of ISO 27001 and CIS Controls as they relate to infrastructure.

• CompTIA Security+ or an equivalent level of understanding is expected.

• Knowledge of Docker and Kubernetes is a plus.

• Proficient in ITSM and ITIL-based Incident, Problem, Change, and Capacity Management.

• Experience in delivering and managing technical projects from start to finish, including vendor management and stakeholder communication.

• Strong communication skills with peers, management, vendors, and internal customers.

• Experience supporting 24x7 global production environments; on-call availability is required.

• Bachelor’s degree in computer science, Information Technology, or equivalent experience.

🏝️ Benefits

• Competitive total compensation package, including base salary, bonus potential, comprehensive benefits, wellness programs, and perks.

• Paid time off, which includes Casual, Earned, Sick, Special Leave, and Holidays.

• Continuous learning and development opportunities through training and education reimbursement programs.

• A diverse and inclusive workplace culture.

• Access to a free, enjoyable, interactive, and incentivized global wellness program.

• A mission-driven team environment.