Senior Industry Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to the Product team on feature choices and trade-offs from an operational viewpoint.

• Examine and provide feedback on product requirement documents.

• Offer advice on the reporting needs of Property Care clients, distinguishing between custom and standardized options.

• Transform feedback from Quarterly Business Reviews (QBRs) into prioritized contributions for the product roadmap.

• Attend and represent ServiceTitan at industry events, including PestWorld.

• Manage relationships with key trade associations such as the National Pest Management Association (NPMA).

• Create market perspective documents for both internal and client-facing purposes.

• Participate in prospect presentations and calls to lend industry credibility and address trade-specific inquiries.

• Develop go-to-market materials and value propositions based on operator experiences.

• Assist in uncovering complex or unclear operational topics during the onboarding process.

• Serve as a point of escalation for complicated implementation challenges.

• Act as an internal resource for inquiries related to trade-specific implementations.

• Provide dedicated support for high-priority named accounts.

• Convert customer requests and challenges into actionable insights for relevant ServiceTitan teams.

• Bring an operator's perspective to customer interactions.

⛳️ Requirements

• Extensive senior-level experience in the Property Care trade industry.

• Direct management experience in both Operations and Technology.

• Demonstrated success in leading high-performing operations within enterprise environments.

• Recent experience within the last 2–3 years in overseeing Property Care trade technology systems.

• Ideally, experience in managing significant platform migrations or enterprise rollouts.

• High market credibility among industry professionals.

• Outstanding verbal storytelling abilities.

• Comprehensive operational knowledge across recurring revenue/service agreements, technician routing, route density optimization, chemical tracking and compliance, as well as multi-location or multi-brand operations.

• Preferred: Direct experience with M&A integrations, platform consolidations, or multi-brand rollups.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Thorough onboarding program.

• Leadership training initiatives.

• Various programs and events.

• Bonusly rewards system.

• Peer-nominated recognition awards.

• Company-funded medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• 401(k) matching program.

• Telehealth options, including One Medical memberships.

• Parental leave and support services.

• Up to $20,000 in fertility services, including IUI and IVF.

• Reimbursement for surrogacy and adoption expenses.

• On-demand maternity support through Maven Maternity.

• Complimentary breast milk shipping via Maven Milk.

• Pet insurance options.

• Legal advisory services.

• Financial planning resources.

• Annual bonuses.

• Equity opportunities.

• Comprehensive benefits package.