Senior Implementation Specialist

This is a fully remote position, open to applicants in Arizona, +21 more locations.

📋 Description

• Develop and manage email campaigns, SMS initiatives, automated workflows, and customer journeys utilizing Klaviyo.

• Create and oversee advanced segmentation, profile attributes, and audience targeting strategies.

• Design, enhance, and resolve issues related to signup forms, popups, and onsite conversion experiences.

• Set up and maintain flow triggers, custom events, and lifecycle automation programs.

• Assist with account audits, onboarding projects, and technical account configurations.

• Act as the internal expert on Klaviyo functionalities and best practices.

• Lead migrations from platforms such as Attentive, Mailchimp, Omnisend, HubSpot, and other email service providers (ESPs).

• Configure, test, and troubleshoot integrations with Shopify, Recharge, Yotpo, loyalty platforms, and other retention technology partners.

• Facilitate advanced implementations that involve custom properties, event tracking, and data mapping.

• Comply with standard operating procedures (SOPs), implementation benchmarks, and quality assurance (QA) processes.

• Conduct technical quality assurance across campaigns, workflows, segments, forms, and integrations.

• Diagnose complex platform, data, and integration challenges.

• Provide internal training and serve as a technical resource for the retention team.

• Implement and oversee the technical execution of retention marketing programs across client accounts.

• Create and sustain email, SMS, segmentation, automation, and onsite conversion experiences while assisting in the establishment of scalable implementation standards.

⛳️ Requirements

• Availability to work from 5–9 p.m. Eastern Time.

• 3–6+ years of experience in email, SMS, or lifecycle marketing.

• A minimum of 2 years of hands-on experience with Klaviyo Email and SMS.

• Proficiency in constructing advanced flows, segments, forms, and automations.

• Experience with platform migrations and e-commerce integrations.

• Understanding of custom events and data architecture.

• Strong skills in troubleshooting, documentation, and quality assurance.

• Highly organized with outstanding attention to detail.

• Preferred qualifications include Klaviyo certifications, K:Service experience, Shopify or Shopify Plus experience, agency experience managing multiple client accounts, and familiarity with Recharge, Yotpo, Attentive, LoyaltyLion, ReferralCandy, or similar platforms.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunity for professional growth and development.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.