Enterprise Select Implementation Consultant – Central, East

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advice and support to strategic customers during onboarding, adoption, advocacy, and renewal phases.

• Oversee the implementation of Samsara IoT technology for large-scale enterprise clients.

• Build and maintain customer relationships, ensuring successful deployment and adoption of solutions.

• Develop launch strategies and product usage roadmaps.

• Monitor implementation progress, customer participation, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara technology to both executives and daily users.

• Address implementation challenges across various use cases.

• Manage multiple customer engagements simultaneously.

• Collaborate with teams across Sales, Support, Sales Engineering, and Product departments.

• Provide mentorship to Customer Success and Support teams.

• Acquire in-depth knowledge of the Samsara platform and articulate its features to clients.

• Advocate for Samsara’s cultural principles.

⛳️ Requirements

• Minimum of 6 years in a senior Customer Success, account management, or strategic consulting position; enterprise SaaS experience is preferred.

• Excellent priority management skills and high emotional intelligence.

• Experience in supporting or working with technical products.

• Solutions-focused with strong problem-solving capabilities.

• Exceptional consultative skills with a background in end-to-end system implementations.

• Proven track record of building trust and communicating effectively with executives, Product and Engineering leaders, and software users.

• Demonstrated initiative and ability to excel in a fast-paced, dynamic environment.

• Exhibits diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized 4-year institution.

• Candidates must be based in the US, excluding the NYC Metro Area.

• Candidates should reside in the CST or EST time zones and work according to local time zone hours.

• Travel to customer sites may be required up to 10% of the time, which could include overnight stays.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-led remote working model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Flexible working arrangements.

• Remote work support aligned with operational needs.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the recruitment process.