Senior Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the customer implementation process for enterprise accounts by developing project plans, monitoring milestones, and ensuring timely completion of deliverables.

• Collaborate with executive sponsors, firm administrators, and end users to synchronize priorities, clarify roles, and foster accountability.

• Facilitate kickoff meetings, consultative process reviews, configuration workshops, and customized training sessions.

• Provide guidance to customers on workflow design, firm operations, and best practices in change management.

• Assist firms in preparing their teams for new processes, promoting adoption, and addressing resistance.

• Support data imports while ensuring data integrity using Excel and various tools.

• Recognize early warning signs of potential delays or adoption challenges and take proactive measures to mitigate risks.

• Work in conjunction with Sales, Customer Success, Product, and Support teams during customer transitions and feedback processes.

• Drive measurable customer outcomes and return on investment for sustained success on the Karbon platform.

• Leverage AI tools, including ChatGPT licenses and AI-powered workflow automations, for project planning, customer communications, and process enhancement.

⛳️ Requirements

• 3–5+ years of experience in B2B SaaS implementations.

• 2+ years of comprehensive technical implementation experience.

• Proficiency in project management and handling multiple customer projects concurrently.

• Experience in customer-facing roles, facilitating workshops and engaging in executive-level discussions.

• Exceptional communication and presentation abilities.

• Capability to translate technical concepts into clear, actionable items.

• Consultative mindset with the ability to encourage firms to reassess their processes.

• Strong attention to detail, accuracy, and commitment to follow-through.

• Comfortable working with data and systems to maintain integrity during migrations and configurations.

• Resilience and adaptability in fast-paced environments.

• Ability to work remotely while managing time effectively.

🏝️ Benefits

• Paid Flexible Time Off with an encouraged 3 weeks use per year.

• Company paid medical coverage for you and eligible spouse/partner and dependents.

• Company paid dental and vision coverage for you and eligible spouse/partner and dependents.

• Fully company funded short and long-term disability insurance.

• Fully company paid life insurance.

• 401(k) plan with company matching.

• Flexible Spending Account.

• Up to 8 weeks of paid parental leave.

• Work-from-home stipend.

• Join an experienced, high-performing team.

• Be part of a collaborative, team-oriented culture that values diversity, invests in development, and provides regular feedback.

• Access to opportunities for global experience across the USA, Australia, New Zealand, UK, Canada, and the Philippines.

• Potential for promotion for high performers.