Senior Implementation Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead intricate customer onboarding and implementation initiatives for Arena PLM and QMS.

• Take ownership of implementation execution, customer accountability, project governance, risk management, executive communication, and delivery forecasting.

• Develop and oversee project plans, milestones, timelines, and deliverables.

• Coordinate activities between customers and internal teams to sustain implementation momentum.

• Manage multiple projects to ensure value realization, quality, and timely delivery.

• Define customer responsibilities, milestones, and expectations.

• Drive customer accountability regarding commitments, timelines, and deliverables.

• Identify and escalate risks that could impact implementation success.

• Create executive communication frameworks and provide concise status updates.

• Facilitate governance discussions and foster relationships with customer leadership.

• Enhance standardized project schedules, reporting frameworks, and governance templates.

• Evaluate delivery performance and suggest process improvements.

• Mentor Solution Delivery team members, share best practices, and cultivate leadership skills.

• Establish a scalable PMO framework.

• Collaborate with partners and support partner projects as necessary.

• Participate in customer steering committees.

• Work in conjunction with Solution Architects, Customer Success Coaches, Technical Consultants, Account Managers, and customer stakeholders.

• This position does not involve solution design, configuration, training delivery, or technical implementation activities.

⛳️ Requirements

• Over 8 years of experience in program/project implementation management leadership.

• Proven history of managing enterprise-level transformation programs.

• Outstanding written and verbal communication skills, executive engagement, and stakeholder management abilities.

• Experience in preparing for and leading steering committee meetings.

• Capability to navigate challenging implementation discussions with confidence and professionalism.

• Proficient in leading complete project lifecycles utilizing traditional PMI Process or Scrum/Agile methodologies.

• Experience in managing multiple concurrent projects.

• Bachelor’s degree is required.

• Familiarity with industry-specific processes in High-tech Electronics, Medical Device, and/or Aerospace & Defense manufacturing is preferred.

• Experience with Product Lifecycle Management (PLM) and/or Quality Management System (QMS) is preferred.

• Proficiency in using Smartsheet is preferred.

• Experience with cloud-based Software as a Service solutions is preferred.

• PMP or PgMP certification or equivalent is highly desirable.

• Must be authorized to work in the United States without requiring current or future sponsorship from PTC.

🏝️ Benefits

• Employee share purchase program (ESPP) that allows for the purchase of discounted PTC stock.

• Certain roles may qualify for participation in equity programs.

• Medical, dental, and vision insurance.

• Paid time off and sick leave.

• Tuition reimbursement.

• 401(k) contributions and employer matching.

• Flexible spending accounts.

• Life insurance.

• Disability coverage.

• Generous commuter subsidy for office-assigned employees.

• Inclusive work environment.

• Equal Opportunity Employer.