Senior Implementation Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively identify operational challenges, analyze data, oversee improvement projects, and create scalable solutions for the Implementation organization.

• Convert intricate business needs into clear processes, documentation, training, and measurable enhancements.

• Analyze and validate data from Salesforce, Tableau, and various other sources to recognize trends, anomalies, root causes, and operational insights.

• Construct reports and analyses that aid Implementation leadership in decision-making and provide actionable recommendations.

• Identify and manage operational improvement opportunities and strategic initiatives from problem identification to delivery.

• Gather requirements, develop solutions, manage risks and dependencies, resolve blockers, and evaluate project outcomes.

• Maintain project documentation, status updates, and visibility through Jira and other project management tools.

• Develop an understanding of Keeper’s product suite and Implementation processes to pinpoint improvement opportunities.

• Assess and enhance processes through tools, automation, reporting, and cross-functional collaboration.

• Collaborate with internal stakeholders to define requirements, coordinate solutions, and validate delivered solutions.

• Create documentation, process guidance, and supporting resources.

• Design and implement training for new processes, tools, and operational changes, including follow-up support for adoption.

• Communicate with team members, cross-functional partners, and leadership.

• Identify risks, blockers, and opportunities, determining when escalation is necessary.

• Engage in special projects and continuously assess operational efficiency and results.

⛳️ Requirements

• Bachelor’s degree in a business-related field or equivalent experience.

• 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related role.

• Strong critical thinking and analytical skills, including the capability to build, analyze, and validate reports.

• Proven ability to transform ambiguous business needs into clear requirements and actionable solutions.

• Experience managing projects from problem identification to delivery.

• Excellent organizational skills, execution, and follow-through across multiple concurrent initiatives.

• Exceptional written and verbal communication skills.

• Experience facilitating cross-functional discussions, driving alignment, and managing risks or escalations.

• Experience creating process documentation, training materials, and operational resources.

• Working knowledge of Salesforce and Tableau or similar business intelligence tools.

• Strong computer skills; proficiency in Google Workspace or Microsoft Office is highly preferred.

• Strong expertise in Google Sheets or Excel.

• Ability to perform effectively in a fast-paced, deadline-driven environment.

• Ability to work successfully both autonomously and as part of a team.

• Preferred: experience supporting SaaS implementations, customer onboarding, or professional services.

• Preferred: experience in SaaS, cybersecurity, technology, or enterprise software.

• Preferred: experience with process improvement, automation, or operational efficiency initiatives.

• Preferred: familiarity with Jira or other project management tools.

• Preferred: understanding of change management and process adoption.

🏝️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.

• Voluntary Short/Long Term Disability Insurance.

• 401k (Roth/Traditional).

• A generous PTO plan that acknowledges your commitment and seniority (including paid Bereavement/Jury Duty, etc).

• Above-market annual bonuses.