Senior Implementation Manager – IA Conversacional

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead multiple Conversational AI projects and initiatives simultaneously.

• Manage the complete implementation cycle, from kickoff to production launch.

• Define work plans, priorities, risks, and dependencies.

• Ensure project objectives are met and deliver an outstanding customer experience.

• Facilitate discovery workshops and functional definition sessions.

• Understand business processes and transform them into Conversational AI solutions.

• Design conversational experiences, interaction flows, and use cases in collaboration with the client.

• Advise clients on best practices and functional recommendations.

• Gather and document functional and technical requirements.

• Develop specifications for integrations using REST APIs.

• Coordinate efforts with developers, architects, and integration engineers.

• Lead functional testing, validations, and deployment activities.

• Act as the primary reference for Professional Services on assigned initiatives.

• Collaborate with Customer Success, Product, Engineering, and other implementation leaders.

• Conduct executive meetings, workshops, and follow-up committees.

• Communicate progress, risks, obstacles, and action plans to technical and business stakeholders.

• Manage multiple initiatives using Jira or similar tools.

• Track hour consumption, capacity, and progress of initiatives.

• Identify risks early and lead mitigation plans.

• Utilize Generative AI tools to optimize documentation, analysis, and operational efficiency.

⛳️ Requirements

• Bachelor's degree in Engineering, Systems, Administration, or related fields.

• Over five years of experience leading SaaS solution implementations for enterprise clients.

• Experience in implementing Conversational AI solutions, virtual assistants, chatbots, or similar platforms.

• Experience working with large-scale clients and multiple stakeholders.

• Experience in designing conversational experiences.

• Experience gathering functional requirements and translating them into technical specifications.

• Knowledge of REST APIs and experience working with development and integration teams.

• Experience managing multiple projects simultaneously.

• Experience using Jira or equivalent tools.

• Experience leveraging Generative AI tools to enhance productivity.

• Advanced proficiency in English (both oral and written).

• Residency in Mexico City.

• PMP, Scrum, Agile, or similar certification (desirable).

• Experience in Telecommunications, Banking, or highly regulated industries (desirable).

• Experience implementing solutions on WhatsApp, Web Chat, or other digital channels (desirable).

• Knowledge of agile implementation methodologies (desirable).

🏝️ Benefits

• Work with cutting-edge Artificial Intelligence technologies on high-impact projects.

• Be part of a global team, collaborating with specialists in Product, Engineering, Customer Success, and Professional Services.

• Enjoy a role with a high level of autonomy, visibility, and opportunities for professional growth.