Senior Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage client implementations for HealthDyne and oversee related change management processes.

• Coordinate internal operational tasks related to prescription benefit management, mail order, and specialty pharmacy services.

• Successfully onboard large and complex clients with distinct service requirements.

• Provide leadership in program-level project management.

• Act as the main implementation operations contact for strategic partners.

• Support the Sales team and participate in finalist meetings.

• Manage key strategic client and partner implementations as well as strategic initiatives.

• Utilize project management expertise to enhance HealthDyne's operational processes and procedures.

• Offer support to Sales and Client Services through direct customer interaction.

• Ensure projects are executed in accordance with contractual obligations.

• Oversee implementations and develop and maintain comprehensive project plans.

• Facilitate sessions for gathering requirements and conducting project status meetings.

• Report on the overall health of projects across the organization.

• Promote interdepartmental communication with Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments.

• Lead the development and documentation of Standard Implementation Procedures.

• Create objective reports for HealthDyne leadership addressing critical path items, opportunities, and overall client standing.

• Communicate and convey information appropriately for various types of clients.

• Implement post-implementation improvement initiatives and develop processes to reduce future implementation risks.

• Carry out other assigned duties.

⛳️ Requirements

• A four-year college degree or at least 5 years of experience in client services or project management.

• Background in Pharmacy Operations/Technology and/or a history of project management work.

• Commitment to ongoing learning within the pharmacy industry and continuous development of product knowledge in PBM, pharmacy practices, product offerings, pricing components, and company capabilities and limitations.

• Capability to manage multiple projects to successful and timely completion.

• Excellent internal and external communication skills, including public speaking abilities.

• Proficiency in preparing for, leading, and directing both internal and external meetings.

• Strong interpersonal, written communication, and documentation skills.

• Advanced project planning skills with a keen attention to detail, prioritization, and deadline adherence.

• Ability to employ logical methods for problem-solving and developing effective solutions.

• Capacity to evaluate processes and recommend changes for efficient, timely, and accurate delivery.

• Skill in analyzing, interpreting, and organizing information clearly and concisely.

• Proficient in desktop applications, including Microsoft Outlook, Word, Excel, and PowerPoint.

• Knowledge of Salesforce.com is advantageous.

• Adaptability and flexibility in various situations.

• Exceptional multitasking and time management abilities.

• Capability to work independently as well as support, contribute to, and lead teams.

🏝️ Benefits

• Some travel may be required.

• EOE M/F/D/V