Senior Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of intricate client implementations from the point of sales handoff and discovery through to configuration, testing, launch, stabilization, and transition to Support and Client Success.

• Convert the contracted scope into requirements, conducting gap analysis, identifying milestones, dependencies, owners, and acceptance criteria.

• Address gaps proactively and manage any changes to scope and delivery commitments.

• Facilitate kickoff meetings, working sessions, and client status calls.

• Communicate product limitations and core-specific requirements to both technical and non-technical client teams.

• Coordinate efforts among core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation team members.

• Configure and validate client environments using Bankjoy’s administrative tools.

• Record client settings, integration prerequisites, data requirements, and known limitations.

• Keep Smartsheet plans and the Implementation Status sheet updated with dates, owners, risks, decisions, and weekly status updates.

• Escalate blockers with suggested recovery plans.

• Lead user acceptance testing, client training, and defect triage.

• Replicate issues and differentiate between configuration or data problems and defects.

• Organize cutover plans, readiness reviews, go/no-go recommendations, and rollback planning.

• Secure client sign-off and necessary approvals prior to launch.

• Manage escalations from senior clients and juggle concurrent priorities.

• Oversee post-launch stabilization and handoff, including configuration records, outstanding issues, owners, and support expectations.

• Enhance core-specific guides and templates.

• Mentor Implementation Managers, Specialists, and colleagues through intricate delivery tasks.

⛳️ Requirements

• Experience in banking or fintech is essential.

• A minimum of 5 years in software implementation, client onboarding, or technical project management.

• Proven track record of managing complex financial institution projects from planning to launch.

• Familiarity with a core banking system or digital banking platform.

• Hands-on experience with configuration, integration dependencies, and technical troubleshooting.

• Experience in managing multiple client projects simultaneously, along with external vendors, scope changes, and delivery risks.

• Practical knowledge of UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.

• Strong written and verbal communication skills, including handling challenging client discussions and providing executive updates.

• Experience in mentoring colleagues and refining implementation processes.

• Ability to work independently within a lean team, performing configuration, documentation, and follow-up tasks.

• Proficiency with Smartsheet, Jira, and Confluence or similar tools.

• Comfortable utilizing company-approved AI tools for documentation and analysis while ensuring the accuracy of outputs and adhering to data-handling protocols.

🏝️ Benefits

• Competitive compensation.

• Stock options at a well-funded startup.

• 100% coverage of medical, dental, and vision premiums for individuals enrolled in the USA base plan.

• Significant contributions towards all other USA plan options.

• 100% coverage of extended medical, dental, and vision premiums for employees and their families under the Canada comprehensive plan.

• Retirement plan with a 4% company match.

• 8 weeks of paid parental leave for birthing parents.

• 4 weeks of paid parental leave for non-birthing parents.

• 3–5 weeks of PTO based on tenure.

• 5 health days.

• 15 holidays.

• End-of-year shutdown.

• Performance-based bonuses.

• Remote-first culture.

• Fast-paced and collaborative environment.