Client Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete client onboarding process and technical implementations within established timelines and scopes.

• Track go-live milestones, detect risks or obstacles, and execute solutions to ensure timelines remain on schedule.

• Configure software and platform settings, user accounts, and workflows according to client requirements.

• Establish products and medication templates within the EMR system.

• Create user accounts for HubSpot clarifications.

• Set up web hooks via LifeFile in cases where integration is not required.

• Transition partners to the Client Solutions team when an API integration is recognized.

• Support data mapping, import/export activities, and initial data validation tasks.

• Identify and resolve technical implementation challenges independently or with the assistance of Client Solutions technical support.

• Facilitate virtual live training sessions for both admin users and end-users.

• Provide clients with advice on prescribing best practices to enhance the accuracy of compounded prescriptions.

• Collaborate with Sales and Customer Success Manager teams to ensure smooth transitions and client satisfaction.

• Monitor prescriptions for both clinical and formatting accuracy, and reach out when issues arise, from the first prescription through to account activation (10th prescription).

⛳️ Requirements

• A minimum of 2 years of experience as a registered pharmacy technician.

• Possession of a PTCB certification.

• Experience in implementation or a strong understanding of EMR platforms.

• Excellent technical writing skills (SOPs, product modifications, client documentation).

• Strong interpersonal and communication abilities; comfortable interacting with both technical teams and client stakeholders.

🏝️ Benefits

• Employer-sponsored healthcare coverage, effective on the 1st day of the month following your hire date.

• Complimentary Strive compounded medications for employees with a valid patient-specific prescription from a licensed healthcare provider.

• Paid time off.

• Sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Parental leave.

• 401(k) plan with employer matching.

• Life insurance coverage.

• Vision and dental insurance options.

• Veterinary insurance.

• A collaborative and engaging workplace that offers opportunities to connect, celebrate, and forge meaningful relationships.

• Support for both personal and professional development.