Senior Implementation Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the implementation of a diverse range of projects with varying complexity across different product areas.

• Adapt to established processes to guarantee successful outcomes for customers.

• Collaborate with cross-functional teams, customers, and Olo representatives during implementation initiatives.

• Serve as a subject matter expert for specific products, guiding customers through the adoption process.

• Advocate for customer needs while engaging with multiple stakeholders.

• Offer troubleshooting and implementation assistance, escalating issues as per defined protocols.

• Stay updated on product modifications and enhancements, understanding their implications for business and customer experience.

• Suggest initiatives to enhance implementation speed in collaboration with Olo leadership and the Implementation Team.

• Share insights with product teams to enhance functionality based on customer feedback and implementation experiences.

• Execute tasks related to Professional or Managed Services agreements when necessary.

• Report directly to the Senior Manager of Implementation.

• Guide both new and existing restaurant brands as they integrate into the Olo Platform or expand their technology offerings.

⛳️ Requirements

• Over 3 years of experience in managing customer relationships, relevant project or account management, or integration implementation roles.

• Proven track record of creating exceptional customer experiences and advocating for their needs.

• Understanding of project management methodologies.

• Capability to self-manage and meet critical deadlines by utilizing internal stakeholders and/or external partners.

• Demonstrated experience in training relevant customer stakeholders on best practices for products.

• Proven problem-solving skills using available resources, with the ability to explain issues and resolutions clearly.

• Ability to comprehend technical details across various levels of complexity.

• Experience with tools such as Asana, Jira, Salesforce, Google Suite, and Zendesk is preferred.

• Familiarity with Loyalty and Marketing SaaS products is advantageous.

• Willingness to be on-call after hours and on weekends or to work non-traditional shifts as business needs arise.

🏝️ Benefits

• Fully remote work opportunity within the UK.

• Flexibility to work from any location within the UK.