Senior Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert approved client solutions and requirements into a detailed technical work breakdown encompassing configuration, integrations, data, environments, testing, deployment, and documentation.

• Configure OpenLoop’s platform and implementation-specific workflows by adhering to established standards and reusable patterns.

• Implement and validate integrations for clients and third parties utilizing APIs, webhooks, authentication, data mapping, and other supported connectivity methods.

• Conduct data migration, cleanup, transformation, backfill, and reconciliation tasks.

• Employ SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting or development to perform implementation work and troubleshoot issues.

• Set up event-driven automation and triggering logic throughout the platform.

• Collaborate directly with client technical teams to clarify requirements, exchange specifications, resolve integration challenges, and validate anticipated behavior.

• Develop and execute technical test plans that encompass complete workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.

• Prepare technical environments, data, and functionality necessary for UAT; address technical defects and furnish evidence to readiness owners.

• Assess whether implemented solutions comply with OpenLoop’s technical definition of done and provide technical sign-off.

• Diagnose implementation and production-stabilization issues by comparing expected outcomes with actual behavior, isolating the failing layer, and establishing reproducible evidence.

• Identify configuration issues, deployment defects, data problems, client integration failures, third-party failures, and genuine gaps in OpenLoop’s products.

• Address implementation-related issues directly and escalate legitimate product defects or capability gaps with clear reproduction steps, evidence, impact, and expected behavior.

• Ensure long-term platform supportability by utilizing standard configuration and integration patterns.

• Recognize when client requests necessitate an approved exception, reusable implementation capability, or support from Product and Engineering.

• Produce and maintain comprehensive technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, known limitations, and as-built implementation details.

• Provide the Technical Project Manager with estimates, technical status updates, dependencies, risks, and changes affecting the integrated plan.

• Assist during go-live and stabilization, then transition the implementation into Support and Customer Success.

• Use AI judiciously for configuration, scripting, debugging, test creation, and documentation while validating accuracy and safety.

• Contribute reusable configurations, scripts, test packs, documentation, and implementation patterns.

• Translate operational and clinical requirements or protocols into patient workflows and validate journeys from both patient and operator perspectives.

• Collaborate closely with the Technical Project Manager, who oversees the overall plan and cross-functional implementation process.

⛳️ Requirements

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.

• Proven experience in personally implementing technical solutions for external customers—not just managing implementation projects.

• Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.

• Experience in configuring complex SaaS platforms or implementation-specific workflows.

• Proficient in executing data migrations, transformations, cleanups, backfills, or reconciliations.

• Ability to use SQL and technical debugging tools to investigate data and application behavior.

• Experience testing complete integrations and workflows across multiple systems.

• Strong troubleshooting skills utilizing logs, payloads, configuration, test results, and reproducible scenarios.

• Experience collaborating directly with technical and non-technical customer stakeholders.

• Ability to produce clear technical documentation that another engineer can utilize to understand and support the implementation.

• Capability to differentiate between implementation work and product defects, specifying required Product or Engineering support clearly.

• Experience supporting solutions through UAT, go-live, and production stabilization.

• Familiarity with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM, or provider data.

• Hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools (e.g., Zoho Flow, Zapier, or similar).

• Experience with DNS, DNS masking, and SMTP.

• Proficient with Postman, cURL, API clients, monitoring tools, and cloud-based development environments.

• Ability to write or modify lightweight scripts using Python, JavaScript, GraphQL, or a similar language.

• Familiarity with environment management, deployment workflows, and configuration versioning.

• Experience creating automated technical or regression tests.

• Experience using AI-assisted development and debugging tools responsibly.

• Experience in a high-growth environment where implementation standards and tooling were still evolving.

• Ability to prioritize and execute tasks independently within an ambiguous setting.

🏝️ Benefits

• Medical, Dental & Vision.

• Flexible Spending and Health Savings Accounts.

• Generous PTO.

• Remote-work flexibility.

• 401(k) with Company Match.

• Life Insurance.

• Pet Insurance.

• Competitive compensation.

• Relatively flat organizational structure.

• Autonomy, Competence, and Belonging culture.