Senior Implementation Delivery Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as bswift’s technical and subject matter authority during implementation status and client-facing meetings.

• Oversee client expectations, relay project updates, and set realistic delivery timelines.

• Advise clients on industry best practices and suggest enhancements to systems and processes.

• Establish and nurture strong relationships with clients.

• Investigate and propose system improvements while collaborating with Product Managers and Developers on specifications.

• Handle multiple implementation workstreams, encompassing system configuration, testing, auditing, COBRA and Direct Bill setup, employee communications, vendor integrations, data conversion and migration, and payroll configuration.

• Track project milestones, deliverables, and deadlines.

• Work collaboratively across functions to deliver services accurately, efficiently, and on time.

• Identify project risks and convey mitigation strategies to the Implementation Delivery Manager.

• Investigate, troubleshoot, and address client inquiries related to system functionality, configuration, and process gaps.

• Stay updated on trends in benefits administration, emerging technologies, and best practices in implementation.

• Suggest enhancements to delivery processes, methodologies, and service models.

• Promote operational efficiency and better client outcomes.

• Enhance implementation tools, documentation, and standards.

• Provide coaching and mentorship to Implementation Analysts.

• Offer guidance on implementation best practices, issue resolution, and client communication.

• Encourage collaboration, accountability, and knowledge sharing among the implementation team.

• Contribute to the development of team capabilities and high-quality service delivery standards.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field.

• Over 5 years of experience in client relationship management, consulting, and implementation.

• Current or prior experience with benefits administration platforms, implementation processes, and methodologies.

• Proven track record in managing complex client implementations and multiple projects simultaneously.

• Demonstrated success in building and maintaining strong relationships with clients and brokers.

• Exceptional verbal and written communication abilities.

• Strong commitment to customer service.

• Excellent organizational skills with a keen attention to detail and accuracy.

• Capability to work independently and collaboratively within a team setting.

• Ability to navigate uncertainty and make sound decisions in a dynamic environment.

• Strong analytical and problem-solving capabilities.

• Initiative to demonstrate resourcefulness and implement innovative solutions.

• Advanced skills in Microsoft Excel, including VLOOKUPs, Pivot Tables, data analysis, and reporting.

• Proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Teams.

• Strong leadership, coaching, and mentoring skills.

• Willingness and readiness to travel as business requirements dictate.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Performance-based incentives available for most roles.

• Remote-first, office-friendly work environment.

• Employer-sponsored retirement savings programs.

• Resources for professional development, training, and career growth.

• A supportive and collaborative culture.

• Access to mental health, financial planning, and wellness resources.