Senior Implementation Delivery Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical authority and subject matter expert during implementation updates and client-facing discussions.

• Oversee client expectations, project updates, delivery schedules, and client relationships.

• Provide guidance to clients on industry best practices and suggest enhancements to systems and processes.

• Propose system upgrades and work closely with Product Managers and Developers to define specifications.

• Oversee system configuration, testing, auditing, COBRA and Direct Bill setup, employee communications, vendor integrations, data conversion and migration, as well as payroll implementation activities.

• Track milestones, deliverables, deadlines, and overall project advancement.

• Collaborate with internal teams to ensure services are delivered accurately, efficiently, and within deadlines.

• Identify potential project risks and communicate mitigation strategies to the Implementation Delivery Manager.

• Investigate, troubleshoot, and resolve client inquiries regarding functionality, configuration, and process discrepancies.

• Suggest enhancements to delivery processes, methodologies, service models, tools, documentation, and standards.

• Mentor and coach Implementation Analysts while promoting collaboration, accountability, and knowledge sharing.

⛳️ Requirements

• Bachelor's degree in Business Administration, Human Resources, Information Systems, or a related discipline.

• Over 5 years of experience in client relationship management, consulting, and implementation.

• Current or prior experience with benefits administration platforms, implementation processes, and methodologies.

• Proven experience in managing complex client implementations and multiple concurrent projects.

• Experience in developing and nurturing relationships with clients and brokers.

• Advanced skills in Microsoft Excel, including VLOOKUPs, Pivot Tables, data analysis, and reporting.

• Proficiency in Microsoft Office suite, including Word, PowerPoint, Outlook, and Teams.

• Strong analytical and problem-solving abilities.

• Exceptional leadership, coaching, and mentoring skills.

• Willingness and capability to travel as required by business needs.

• Preferred qualifications: experience with benefits administration platforms and HR technology solutions; leadership or mentoring experience within implementation teams; knowledge of COBRA, Direct Bill, payroll integrations, and vendor connectivity; experience in client-facing consulting or professional services; familiarity with project management and implementation methodologies.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage.

• Performance-based incentives for most positions.

• Remote-first work environment, with options for office collaboration.

• Employer-sponsored retirement savings plans.

• Opportunities for professional development, training, and career advancement.

• A supportive and collaborative workplace culture.

• Resources for mental health, financial planning, and wellness.