Senior Implementation Consultant (m/f/d)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume responsibility for new customers following contract execution and assist them in achieving effective usage within the initial 90 days.

• Facilitate kick-off meetings to clarify the users issuing tenders, outline the first project, define key milestones, and establish the management mandate.

• Provide training for procurement, estimation, and project management teams.

• Ensure the timely publication of the first tenders and the receipt of bids.

• Proactively identify when customers are falling behind schedule and initiate corrective measures, escalating to senior management as needed.

• Oversee multiple customers simultaneously, ranging from family-owned businesses to general contractors with various branches.

• Take charge of intricate implementations that involve multiple locations, legal entities, approval processes, system landscapes, and stakeholders.

• Transition customers to the Account Manager after 90 days with a detailed status report.

• As a Senior Consultant, contribute to shaping the operations of the Consulting team and creating reusable resources.

• Report directly to the Head of Consulting.

⛳️ Requirements

• A minimum of one year of practical experience in implementing software for customers.

• Background as an Implementation Consultant, Onboarding Manager, or Customer Success Manager focused on onboarding, preferably in B2B SaaS.

• Proven experience managing multiple customers simultaneously, with measurable outcomes such as go-live or activation rates.

• Ability to confidently conduct training sessions and workshops, both virtually and in person.

• Proficiency in German at a native level.

• Good command of English; experience in construction, real estate, or Vertical SaaS, along with proficiency in AI tools, is advantageous.

• For Senior Implementation Consultants: experience in implementing solutions for clients with multiple locations, legal entities, or systems, involving substantial interaction with senior management.

🏝️ Benefits

• Permanent employment contract.

• Modern equipment provided.

• Remote work options available within the EU.

• Company and team events, both online and in-person.

• Regular one-on-one meetings.

• An open feedback culture.

• Career advancement opportunities from Implementation Consultant to Senior Implementation Consultant through increasingly complex customer engagements.

• Direct influence on customer success and retention.