Implementation Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of implementations from the initial kick-off through configuration, go-live, and early support phases.

• Oversee implementation activities and strive to ensure that most practices are operational within their first week.

• Gain a deep understanding of each practice’s operations and tailor workflows to meet their specific needs.

• Conduct practical training sessions for clinicians and practice teams.

• Cultivate practice super users to enhance operational efficiency.

• Offer 1–2 weeks of hypercare support following the go-live phase.

• Transition implementations to the Support and Customer Success teams.

• Develop reusable training materials and organize group webinars.

• Leverage feedback from customers, Support, and Customer Success to address recurring challenges.

• Enhance implementation workflows and create a scalable playbook.

⛳️ Requirements

• Proven customer experience with a SaaS product in areas such as onboarding, implementation, or training.

• Excellent teaching and communication skills.

• Possess patience and adaptability.

• Strong practical problem-solving abilities.

• Demonstrated ownership and organizational skills, capable of managing multiple implementations simultaneously.

• Quick learner with the ability to diagnose workflow issues effectively.

• Experience in creating training videos, guides, or webinars is advantageous.

• Previous experience in healthcare is not a prerequisite.

🏝️ Benefits

• Equity.

• 25 days of annual leave in addition to 8 UK public holidays, with the option for flexible additional time off.

• Comprehensive private medical, dental, vision, and mental health insurance.

• 12 weeks of maternity leave at full pay, increasing to 24 weeks after two years of service.

• 4 weeks of paternity leave at full pay.

• 4% employer pension contributions with salary sacrifice and full pass-through of employer National Insurance savings.

• Annual learning and development budget of £1,000.

• Gym subscription reimbursement up to £50 per month.

• High-spec MacBook provided.

• Budget for home office setup.

• Two full-team off-site events each year.

• Remote work opportunity with UK working hours.

• Occasional visits to UK customers.