Enterprise Implementation Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee comprehensive onboarding processes for newly signed Coursera and Udemy customers over an 8–12 week period.

• Create and customize onboarding strategies that align customer learning objectives with tangible business results.

• Provide strategic consultations, practical training sessions, and product demonstrations for both administrators and end users.

• Advise customers on platform setup, analytics, and integrations such as Single Sign-On (SSO).

• Manage complex onboarding projects involving multiple stakeholders while balancing competing priorities, dependencies, and organizational changes.

• Ensure a smooth, well-documented transition to the designated Customer Success Manager.

• Contribute to the development of onboarding methodologies, scalable playbooks, frameworks, and best practices.

• Gather and analyze customer feedback for product enhancement, service improvements, and market entry strategies.

• Collaborate closely with the Customer Success team.

⛳️ Requirements

• Over 4 years of experience in a customer-facing onboarding, implementation, or consulting capacity within a SaaS context.

• Proven history of leading customer engagements successfully.

• Capability to manage multiple high-level customer engagements concurrently with little oversight.

• Proficient in navigating ambiguity and effectively managing competing priorities.

• Excellent communication and facilitation skills.

• Experience in engaging and influencing stakeholders across all levels of an organization.

• A technically curious disposition and a readiness to gain fluency in platform tools.

• Willingness to address Single Sign-On (SSO) and analytics concepts.

• Ability to link onboarding results to customer retention, expansion, and renewal.

• Previous experience in enhancing onboarding methodologies, playbooks, or broader team processes.

• Skill in influencing without formal authority across Sales, Customer Success, and Product teams.

• A strong passion for learning, development, and fostering a culture of continuous growth within organizations.

• Additional language proficiency, particularly in French, Spanish, Arabic, or German, is a plus.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Bonus programs.

• RSU equity programs.

• Global perks.

• Flexible options for working from home, an office, or a collaborative space.

• Opportunities for career advancement.

• Equal opportunity workplace.

• Reasonable accommodations available upon request.