RSA Archer Implementation Consultant

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver continuous application support and maintenance for the RSA Archer IRM platform.

• Conduct routine system monitoring and operational assessments to ensure platform stability and accessibility.

• Investigate, troubleshoot, and resolve application incidents, technical challenges, and user-reported issues.

• Manage L1/L2 support tasks, including incident analysis, ticket management, and escalating complex problems.

• Assist with the configuration and upkeep of Archer applications, workflows, dashboards, reports, and data feeds.

• Support minor enhancements, configuration modifications, and platform improvements based on business needs.

• Aid in regression testing, User Acceptance Testing (UAT), and the validation of configuration updates.

• Maintain and refresh technical documentation, standard operating procedures (SOPs), and support guidelines.

• Collaborate with internal teams, technical specialists, and business stakeholders for prompt issue resolution.

• Engage in knowledge transfer, handover sessions, and on-the-job training.

• Contribute to continuous improvement efforts aimed at enhancing operational efficiency and platform dependability.

⛳️ Requirements

• Bachelor's degree in a technical field or equivalent hands-on experience.

• 2–4 years of experience in RSA Archer development, configuration, administration, or application support.

• Practical experience with RSA Archer applications, workflows, dashboards, reports, and related platform components.

• Strong understanding of application support processes, including incident management, troubleshooting, and resolution.

• Familiarity with system monitoring, operational maintenance, and practices that ensure application stability.

• Basic knowledge of Governance, Risk, and Compliance (GRC) concepts.

• Understanding of Archer data feeds, integrations, APIs, web services, or SQL.

• Strong analytical and problem-solving abilities.

• Capability to work independently on routine support tasks while collaborating with senior colleagues on complex matters.

• Proficient English communication skills.

• Archer Certified Specialist or other relevant Archer certifications.

• Experience in supporting applications within insurance, financial services, or other regulated sectors.

• Familiarity with ITIL processes and IT service management tools.

• Experience with Archer integrations and troubleshooting data feeds.

🏝️ Benefits

• Medical benefits.

• Gym support.

• Personalized fitness options.

• Team events.

• Healthy Habits Club.

• Flexible work-life dynamic.

• Mental wellbeing support.

• Social wellbeing initiatives.

• Hybrid-environment community activities.