Implementation Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee the complete onboarding process for designated clients, encompassing discovery, configuration, training, and go-live assistance.

• Evaluate customer preparedness, manage project scope, and address technical or operational obstacles.

• Facilitate discovery sessions and convert customer needs into business workflows, data structures, and operational priorities.

• Provide primarily virtual training to diverse user groups.

• Act as a subject matter expert on platform best practices and effective usage.

• Collaborate with Project Management, Solutions Architecture, Product, and Support teams.

• Monitor implementation milestones and deliverables using internal tools.

• Relay progress, risks, and resolutions to internal stakeholders and clients.

• Recognize opportunities to automate and enhance processes using approved AI and other tools.

• Achieve success metrics, including utilization, project throughput, timely delivery, and client satisfaction.

⛳️ Requirements

• Minimum of 2 years of hands-on experience in SaaS onboarding or implementation.

• Demonstrated success in guiding clients through technical setup, training, and go-live across various business types and user demographics.

• Outstanding organizational and time management abilities; capable of managing multiple projects and adhering to tight timelines.

• Strong verbal and written communication skills.

• Proficient in leading client-facing training sessions and simplifying technical concepts for both technical and non-technical audiences.

• Excellent interpersonal skills and a strong customer service focus.

• Knowledge of restaurant industry operations and workflows, including accounting, POS, and inventory management.

• Analytical and solution-oriented; skilled in assessing requirements, troubleshooting issues, and making data-driven decisions.

• Ability to work independently as well as collaboratively across various functions.

• Proven fluency with SaaS tools, solid technical understanding, and meticulous attention to detail.

• Experience with AI applications and the judgment to validate generative AI outputs.

• Experience working with multi-unit restaurant organizations is preferred.

• Familiarity with ERP systems or service launch delivery is preferred.

• Comfort with adapting to changing playbooks and tools is preferred.

🏝️ Benefits

• Comprehensive medical benefits, completely covered for employees.

• 401k plan with matching contributions.

• Equity Option Grant.

• Unlimited Paid Time Off (PTO) plus company holidays.

• Wellness initiatives.

• Fully remote work with virtual collaboration opportunities.