Enterprise Implementation Consultant – Public Sector

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist public-sector enterprise clients in deploying and embracing Samsara’s IoT solutions.

• Manage customer relationships to ensure successful implementation of solutions.

• Oversee the deployment of Samsara technology for large-scale clients and enhance time to value.

• Develop launch strategies and product usage roadmaps.

• Monitor implementation progress, participation, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara’s technology to both executives and everyday users.

• Handle multiple customer engagements simultaneously.

• Work collaboratively across departments, including Sales, Support, Sales Engineering, and Product.

• Act as a mentor for Customer Success and Support teams.

• Articulate the capabilities of the Samsara platform to customers.

• Travel to customer locations up to 10% of the time, which may include overnight stays.

• Advocate for Samsara’s cultural values.

⛳️ Requirements

• Minimum of 3 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preferred experience in enterprise SaaS.

• Background in supporting or working with technical products.

• Exceptional priority management skills and high emotional intelligence.

• Solutions-focused with strong problem-solving abilities.

• Demonstrated capacity to build trust and communicate effectively with executives, Product and Engineering leadership, and software users.

• Proactive and able to thrive in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized 4-year institution.

• Experience in serving and supporting large-scale solutions for Public Sector organizations is preferred.

• PMP certification is a plus.

🏝️ Benefits

• Performance-based bonus/variable compensation.

• Equity options for eligible positions.

• Flexible, employee-driven remote working model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave options.

• Flexible working conditions.

• Support for remote work.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the recruitment process.