Senior Implementation Consultant

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Lead the technical discovery and solution design process during the final stages of sales engagements for key clients.

• Create intricate implementation plans and guarantee smooth transitions to delivery and support teams.

• Manage the technical implementation and enhancement of high-impact client projects.

• Tailor solutions to address specific business needs.

• Act as the principal technical point of contact for advanced software, product data feed, API integration, and FTP-related issues.

• Deliver expert-level platform training and consultation to client stakeholders.

• Collaborate with Sales, Product, Engineering, and Client Success teams.

• Guide and mentor junior Client Success Engineers.

• Lead cross-functional initiatives aimed at enhancing internal processes, workflows, and client engagement practices.

• Create webinars, videos, and documentation to facilitate scalable onboarding and education.

• Utilize AI for planning implementations, client documentation, troubleshooting research, and creating enablement content.

• Convey complex technical concepts to both technical and non-technical stakeholders.

• Represent the client's perspective in product feedback discussions.

• Manage high-risk client situations through proactive intervention and resolution.

⛳️ Requirements

• A minimum of 3 years of experience in a client-facing technical position within SaaS, focusing on onboarding or solution engineering for enterprise clients.

• Proficient in both written and spoken English.

• Extensive experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.

• Advanced knowledge of REST and SOAP API integrations and troubleshooting.

• Strong proficiency in Excel and HTML.

• Proven ability to manage several complex client projects at once.

• Exceptional problem-solving, time management, and prioritization skills.

• Strong communication and presentation abilities for both technical and non-technical audiences.

• Proven track record in documenting processes and generating technical enablement materials.

• Ability to excel in a fast-paced, dynamic environment and adapt to changing priorities.

• Experience with AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to enhance productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

• Up to 10% travel is required.

• Bachelor's degree in computer science, Information Technology, or a related field (preferred).

• Over 5 years of experience in a client-facing technical role within SaaS (preferred).

• Experience working with enterprise clients and/or in the e-commerce sector (preferred).

• Familiarity with remote training tools (preferred).

• Experience or certification in Project Management (e.g., PMP, Agile) (preferred).

• Demonstrated success in creating online technical training content (preferred).

🏝️ Benefits

• Comprehensive Private Medical Insurance and a Health Cash Back Plan.

• Life insurance and disability benefits.

• Pension plan featuring a 4% Company match.

• 25 days of paid time off (PTO).

• 8 Company-paid holidays.

• 2 paid floating holidays.

• 10 paid sick days.

• 2 wellness days.

• 1 paid volunteer day.

• £45/month stipend for remote work internet expenses.

• Access to the Calm App.

• Employee Assistance Program.

• Stipend for professional development.

• Learning and development opportunities.

• Charitable contribution matching for each team member.

• Remote-first working conditions.

• Competitive compensation and total rewards benefits within the industry.