Senior Implementation Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the technical discovery and solution design during the final stages of sales engagements for key strategic clients.

• Create intricate implementation plans and ensure smooth transitions to delivery and support teams.

• Take ownership of the technical implementation and enhancement of significant client projects.

• Tailor solutions to address specific business needs.

• Act as the main technical liaison for advanced software, product data feed, API integration, and FTP-related issues.

• Deliver expert-level platform training and guidance to client stakeholders.

• Collaborate with Sales, Product, Engineering, and Client Success teams.

• Mentor and coach junior Client Success Engineers.

• Propel cross-functional initiatives aimed at improving internal processes, workflows, and client interactions.

• Create webinars, videos, and documentation to facilitate onboarding and education at scale.

• Utilize AI for planning implementations, documenting client needs, conducting troubleshooting research, and creating enablement content.

• Convey complex technical concepts to both technical and non-technical audiences.

• Advocate for client needs in product feedback discussions.

• Manage high-risk client scenarios and ensure timely resolution.

⛳️ Requirements

• Over 3 years of experience in a client-facing technical position within SaaS, particularly focused on onboarding or solution engineering for enterprise clients.

• Proficient in both written and spoken English.

• Extensive experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.

• Advanced knowledge in REST and SOAP API integrations and troubleshooting.

• Strong proficiency in Excel and HTML.

• Capable of managing multiple complex client projects at once.

• Excellent skills in problem-solving, time management, and prioritization.

• Strong communication and presentation abilities for audiences of both technical and non-technical backgrounds.

• Competent in documenting processes and developing technical enablement materials.

• Able to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

• Experience with AI tools such as ChatGPT, Microsoft Copilot, or Claude.

• Willingness to travel up to 10%.

🏝️ Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan.

• Life insurance and disability benefits.

• Pension plan with a 4% company match.

• 25 days of paid time off (PTO).

• 8 company-paid holidays.

• 2 paid floating holidays.

• 10 paid sick days.

• 2 wellness days.

• 1 paid volunteer day.

• £45/month remote work stipend for internet costs.

• Access to the Calm App and Employee Assistance Program.

• Professional development stipend.

• Opportunities for learning and development.

• Charitable contribution matching for each team member.

• Remote-first working environment.

• Competitive compensation and comprehensive total rewards benefits.