Senior Implementation Consultant

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Lead the technical discovery process and solution design during the final stages of sales engagements for key clients.

• Create intricate implementation plans and ensure smooth transitions to delivery and support teams.

• Oversee the technical implementation and enhancement of significant client projects.

• Tailor solutions to address specific business needs.

• Act as the main technical liaison for advanced software, product data feed, API integration, and FTP-related issues.

• Deliver expert-level platform training and consultation to client stakeholders.

• Collaborate with Sales, Product, Engineering, and Client Success teams.

• Provide mentorship and guidance to junior Client Success Engineers.

• Spearhead cross-functional initiatives aimed at improving internal processes, workflows, and client engagement strategies.

• Create webinars, videos, and documentation for large-scale onboarding and education.

• Utilize AI for planning implementations, producing client documentation, conducting troubleshooting research, and generating enablement content.

• Convey complex technical concepts clearly to both technical and non-technical stakeholders.

• Advocate for client needs in product feedback sessions with Product Management.

• Manage high-risk client scenarios and ensure timely intervention and resolution.

⛳️ Requirements

• A minimum of 3 years of experience in a client-facing technical position within the SaaS industry, focusing on onboarding or solution engineering for enterprise clients.

• Proficient in both written and spoken English.

• Extensive experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.

• Advanced knowledge of REST and SOAP API integrations and troubleshooting techniques.

• Strong proficiency in Excel and HTML.

• Proven ability to manage multiple complex client projects at the same time.

• Excellent problem-solving, time management, and prioritization abilities.

• Strong communication and presentation skills suitable for both technical and non-technical audiences.

• Demonstrated capability to document processes and create technical enablement resources.

• Ability to excel in a fast-paced, dynamic environment, adapting to changing priorities.

• Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Claude.

• A bachelor's degree in computer science, Information Technology, or a related field is preferred.

• Over 5 years of experience in a client-facing technical role within SaaS is preferred.

• Proficiency in additional languages is a plus.

• Experience with enterprise clients and/or the e-commerce sector.

• Knowledge of remote-based training tools.

• Project Management experience or certifications such as PMP or Agile.

• Experience in developing online technical training content.

• Ability to work independently and take the lead on initiatives.

• Up to 10% travel may be required.

🏝️ Benefits

• Medical, Dental, and Psychological benefits.

• Life insurance and disability coverage.

• Competitive time-off package including 25 days of PTO, 8 company-paid holidays, 5 paid floating holidays (new in 2026!), 2 wellness days, and 1 paid volunteer day.

• Voucher program for transportation, meals, and childcare.

• Remote Working Stipend of €40/month automatically applied to payroll.

• Access to resources supporting your wellbeing, including the Calm App and an Employee Assistance Program.

• Stipend for professional development along with various learning and development opportunities.

• Charitable contribution matching for each team member.

• Remote-first working environment.

• Comprehensive benefits and wellness plans.

• Industry-competitive compensation and total rewards package.