Senior Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive software implementation projects from the initial requirements gathering through deployment and continuous support.

• Engage with clients to gather necessary information and data for configuring and personalizing solutions.

• Conduct business requirement sessions and suggest optimal solutions for clients.

• Evaluate current business processes and convert them into future processes utilizing Irth products.

• Identify gaps in processes, products, and functionalities, and propose enhancements.

• Tailor and configure software systems based on the specific requirements of clients.

• Act as the subject matter expert for the assigned implementation projects.

• Ensure that projects adhere to established KPIs, timelines, and budget constraints.

• Lead client configurations using a Train-the-Trainer methodology.

• Showcase system functionalities and provide training, troubleshooting, and implementation support.

• Collaborate with Project Managers to plan and oversee multiple project initiatives.

• Attend project meetings and maintain status reporting along with implementation documentation.

• Coordinate client enhancements with product and development teams.

• Convert business requirements into user stories, technical designs, development sprints, and actionable deliverables.

• Organize User Acceptance Testing and facilitate client sign-off.

• Review product content for accuracy and ensure alignment with business objectives.

• Manage customer relationships, recognize implementation risks, and guarantee ongoing communication and support.

⛳️ Requirements

• Strong independent decision-making abilities, along with organizational, planning, and problem-solving skills.

• Solid technical understanding of software development practices, processes, and procedures.

• Capability to identify opportunities for improvements in processes, products, and operations.

• Awareness of commercial aspects and strong business acumen.

• Excellent written and verbal communication abilities.

• Proficiency in managing multiple priorities and deadlines effectively.

• Ability to translate business requirements into clear technical specifications and communicate technical changes to development teams.

• At least 3 years of relevant professional experience, or 5–7 years in a related field as a substitute for a degree.

• Experience in working directly with customers in software implementation or delivery settings.

• Capacity to quickly learn new concepts, software products, and technologies.

• Skill in building and maintaining productive relationships with customers, technical teams, and internal stakeholders.

• Ability to work independently and collaborate effectively with cross-functional teams.

• Willingness and capacity to work during U.S. Eastern Time business hours on a daily basis.

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related discipline, or equivalent professional experience in lieu of a formal degree.

🏝️ Benefits

• Competitive compensation featuring a base salary aligned with experience, plus uncapped commission / OTE.

• Options for medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Flexible PTO policy along with company-paid holidays.

• Life insurance coverage.

• Pet insurance options available.

• Employee discounts and perks programs.

• One-time stipend for work-from-home expenses.

• Team events, including monthly company lunches, volunteer activities, and quarterly gatherings.

• Complimentary snacks, beverages, and coffee available at the Columbus, Ohio office for hybrid employees.