GTM Customer Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a specialized technical advisor for Scout AI clients utilizing capabilities facilitated by Fury, guiding them from the initial discovery phase to full deployment.

• Collaborate internally across various teams to ensure customer success.

• Work alongside account executives and solutions architects to convert customer missions and business requirements into effective technical solutions.

• Shape technical architecture decisions and influence customer product strategy through tailored pilots, prototypes, and evaluation suites.

• Conduct hands-on technical workshops and reviews in partnership with customer engineering teams.

• Recruit, mentor, and lead an expanding customer engineering team.

• Establish playbooks and processes that enhance the GTM engineering function.

• Recognize common design patterns and provide valuable insights to Product and Engineering teams.

• Develop scalable public and internal resources documenting prompting, evaluation, agentic, and architectural techniques for Scout AI foundational models.

• Stay informed about LLM, VLM, VLA, and robotic foundational model capabilities, implementation strategies, and AI product development stacks.

• Occasionally travel to customer locations for workshops, implementation assistance, and relationship development.

• Participate in conferences, lead speaking engagements, and author blog posts and white papers on AI and autonomy.

⛳️ Requirements

• A minimum of 4 years of experience in technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer, or Technical Product Manager; former technical founders are also welcome to apply.

• Hands-on experience with LLMs, VLMs, and/or VLAs, including advanced prompt engineering, agent development and frameworks, evaluation frameworks, transcript analysis, MCP, and large-scale deployment.

• Strong programming abilities with expertise in JSON, Python, or TypeScript, along with experience in building production applications.

• Capability to navigate uncertainty and execute across various domains with an open-minded approach, simplifying complex problems.

• A collaborative mindset for cross-organizational teamwork, effectively balancing competing priorities with integrity.

• A strong enthusiasm for promoting safe and beneficial AI systems through innovative technical applications.

• Excellent communication skills to articulate technical concepts to diverse stakeholders while maintaining a humble and collaborative demeanor.

• At least a Bachelor’s degree in a relevant field or equivalent experience.

• Must be a U.S. Person due to the necessity of accessing U.S. export-controlled information or facilities.

• A passion for the defense of the United States and its allies.

• May be required to obtain and maintain a U.S. Top Secret security clearance.

🏝️ Benefits

• Competitive base salary and bonus.

• Significant equity stake.

• Comprehensive medical, dental, and vision plans with no paycheck contribution required.

• Generous PTO and company holiday schedule.

• Daily catered lunches and a fully stocked kitchen.

• EV charging facilities.

• Relocation assistance (subject to role eligibility).

• Work on critical projects, ensuring U.S. and allied superiority in the era of intelligent machines.

• Become an integral part of a team developing the first defense-oriented robotic foundational model.

• Collaborate with leading engineers in autonomy, AI, and national security.

• Experience your work being implemented in real systems.

• Contribute to shaping the future of intelligent defense systems.

• Supported by Draper Associates, Booz Allen Ventures, and other top-tier investors.