Implementation Specialist

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Manage the daily operations of designated customer implementations

• Act as the primary point of contact for setup, timelines, and any obstacles

• Participate in scoping discussions and accurately document customer needs

• Synchronize Sales commitments, Engineering outputs, and customer expectations

• Identify data-related challenges and relay clear, reproducible issues to Engineering

• Monitor commitments, timelines, and deliverables among all stakeholders

• Assume larger portions of the Implementation Manager's responsibilities

• Enhance onboarding procedures through the use of templates, checklists, and documentation

• Collaborate with Sales, Engineering, and Customer Success on active customer projects

⛳️ Requirements

• Bachelor's degree is preferred, but not mandatory; equivalent practical experience is acceptable

• Exceptional written and verbal communication skills in English

• Strong technical skills and the ability to troubleshoot data issues effectively

• Excellent problem-solving capabilities

• Minimum of 2 years in a customer-facing technical position, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, Support Engineer, or similar roles

• Experience collaborating remotely with various teams

• Ability to work during complete overlap with US hours

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Flexible work hours and remote work options

• Professional development and training opportunities

• Collaborative and inclusive company culture