Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver real-time inbound and outbound assistance and guidance to Field Engineers, Customers, Partners, and third-party Vendors for the installation of Fusion’s products and services.

• Assist Project Managers with technical consultations and validation of solutions for SD-WAN, VoIP, Cloud, Managed Security, and Wireless products.

• Engage in project calls to gather advanced technical requirements for service configuration and implementation project planning.

• Configure and troubleshoot Fusion-supported products and equipment, including Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, and BroadSoft.

• Carry out service and device provisioning.

• Aid in diagnostics and support for access products, such as Ethernet, T1, DSL, Cable, and Wireless broadband.

• Collaborate with Engineering to design and test solutions for issues and bugs.

⛳️ Requirements

• Proficient knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security.

• Proven ability to comprehend complex network designs.

• Capability to execute scripts in C shell within a Unix environment.

• Strong analytical skills and meticulous attention to detail.

• Exceptional organizational and interpersonal abilities.

• Superior written and verbal communication skills.

• Quick learner with self-motivation and a commitment to achieving high-quality results.

• Excellent work ethic and dedication to customer satisfaction.

• Flexible availability to cover shifts from 7am ET to 6pm PT.

• Willingness to participate in on-call rotations during nights and weekends.

• Generally requires a Bachelor's degree in a related field or equivalent experience, certifications, or training.

• Minimum of 3 years of relevant experience is required.

🏝️ Benefits

• Opportunities for career advancement and certification.

• Flexible availability covering shifts from 7am ET to 6pm PT.

• Participation in on-call rotations for nights and weekends.