Senior Human Resources Associate, Shared Service Centre

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with employee lifecycle activities, such as onboarding, management of employee data, visa renewals, transfers, and offboarding.

• Create HR documentation, which includes employment contracts, amendments, HR policies, benefits and payroll enrollment forms, onboarding guides, employment certificates, and termination certifications.

• Organize and oversee employee records in the proprietary platform.

• Enter, update, and manage customer and professional personal information.

• Handle forms concerning new hires, status changes, benefits, and terminations.

• Manage benefits and work with brokers and insurers on benefits enrollment.

• Provide payroll data, including time and expense information, to the payroll team and local payroll provider.

• Conduct audits and data change verifications to ensure accurate and timely payments.

• Engage in the continuous enhancement of HR processes and maintain standard operating procedures and policies.

• Communicate with professionals and customers to clarify and address queries and concerns.

• Adhere to established SLAs and SOPs to guarantee service excellence.

• Collaborate with partners and vendors, including insurance, local service, payroll, and pension providers.

• Act as the initial point of contact during onboarding and offboarding.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is desirable).

• Comprehensive understanding of HR procedures and policies.

• Experience in a Shared Services environment.

• Extensive hands-on experience managing onboarding processes across the Americas region.

• Exceptional customer service skills.

• Proficient in both written and verbal English.

• Competency with MS Office applications.

• Proactive "test-and-learn" mentality and the ability to quickly master and implement new AI features and platforms.

• Proven AI literacy and the capability to integrate generative AI tools like Gemini and Notebook LM into daily workflows.

• Resourceful problem-solving skills.

• Experience in managing stakeholders.

• Strong self-motivation, attention to detail, and time management capabilities.

• Ability to work within an international, multicultural team.

• Flexibility to accommodate various time zones.

• Immediate availability is preferred.

• Knowledge and experience with offboarding processes is a plus.

🏝️ Benefits

• Competitive compensation package.

• Annual bonus for non-sales roles, based on individual and company performance.

• Generous paid parental leave policy.

• Flexible time off options.

• Spending accounts for various expenses.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance plan.

• Sabbatical leave after 5 years of service.