Senior Human Resources Associate, Shared Service Centre

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with employee lifecycle processes, including onboarding, data management, absence management, visa renewals, transfers, and offboarding.

• Generate HR documentation such as employment contracts, amendments, policies, benefits and payroll enrollment forms, onboarding guides, employment certificates, and termination certifications.

• Organize and preserve employee records within the proprietary system.

• Manage benefits and work closely with brokers and insurers.

• Provide payroll information, including time and expense details, to the payroll team and local payroll provider.

• Review data modifications to ensure accurate and timely payments.

• Engage in ongoing HR process enhancements and uphold SOPs and policies.

• Interact with professionals and clients to clarify and resolve inquiries.

• Adhere to established SLAs and SOPs to guarantee service excellence.

• Coordinate with partners and vendors, including insurance, local service, payroll, and pension providers.

• Act as the primary point of contact during the onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is preferred).

• Comprehensive understanding of HR procedures and policies.

• Experience in a Shared Services environment.

• Basic knowledge of labor laws across the EMEA region.

• Familiarity with countries such as Poland, Germany, Czech Republic, Hungary, Bulgaria, UK, Ireland, Belgium, Netherlands, Denmark, Sweden, Norway, or Finland is beneficial.

• Exceptional customer service abilities.

• Proficient in both written and spoken English.

• Competent in MS Office applications.

• Proactive mindset with a test-and-learn approach, capable of quickly mastering and implementing new AI features and platforms.

• AI literacy, with the ability to incorporate generative AI tools like Gemini and Notebook LM into daily tasks.

• Resourceful in problem-solving.

• Experience in managing stakeholder relationships.

• Strong self-motivation, attention to detail, and time management capabilities.

• Ability to work within an international, multicultural team.

• Flexibility to accommodate various time zones.

• Experience in managing offboarding processes is an additional asset.

🏝️ Benefits

• Competitive salary.

• Generous paid parental leave.

• Flexible time off policies.

• Spending accounts.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Sabbatical opportunity after 5 years of service.

• Annual bonus for non-sales positions, based on individual and company performance.