Senior Human Resources Associate, Shared Service Centre

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with various employee lifecycle processes such as onboarding, data management, visa renewals, transfers, and offboarding.

• Draft employment contracts, amendments, HR policies, benefits and payroll enrollment documentation, onboarding guides, employment certificates, and termination certifications.

• Organize and keep employee records and HR activity forms updated in the proprietary platform.

• Manage benefits and work alongside brokers and insurers for benefits enrollment.

• Provide payroll data including time and expense reports to the payroll team and local payroll provider.

• Conduct audits and verify data changes to guarantee accurate and timely payments.

• Engage in the continuous enhancement of HR processes while upholding standard operating procedures and policies.

• Address and resolve professional and customer inquiries via email and other communication methods.

• Adhere to established SLAs and SOPs to ensure a high level of service excellence.

• Collaborate with partners and vendors, including those in insurance, local services, payroll, and pension provision.

• Act as the primary point of contact during onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is preferred).

• In-depth knowledge of HR procedures and policies.

• Experience in a Shared Services environment.

• Strong hands-on experience with managing onboarding processes across the Americas region.

• Exceptional customer service skills.

• Proficient in both written and spoken English.

• Competent in MS Office applications.

• Proactive test-and-learn attitude.

• Ability to quickly learn and implement new AI features and platforms.

• Demonstrated familiarity with AI, including the integration of generative AI tools like Gemini and Notebook LM into daily tasks.

• Resourceful problem-solving skills.

• Experience in stakeholder management.

• High levels of self-motivation, attention to detail, and time management skills.

• Capacity to work effectively in an international, multicultural environment.

• Flexibility to accommodate various time zones.

• Availability for night shifts.

• Immediate start preferred.

• Preferred: experience and knowledge in handling offboardings.

🏝️ Benefits

• Competitive compensation package.

• Generous paid parental leave policy.

• Flexible time-off options.

• Spending accounts for various needs.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance benefits.

• Sabbatical opportunity after 5 years of service.

• Annual bonus for non-sales positions, based on individual and company performance.

• Flexible work arrangements facilitated by remote-first teams.

• Resources and flexibility to support employees.

• Equal opportunity employer with reasonable accommodations for disabilities.