Senior Human Resource Associate – Shared Service Centre

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with employee lifecycle processes, encompassing onboarding, data management, absence management, visa renewals, transfers, and offboarding.

• Create HR documentation, which includes employment contracts, amendments, policies, benefits and payroll enrollment forms, onboarding manuals, employment certificates, and termination letters.

• Organize and preserve employee records within the proprietary platform.

• Handle forms associated with new hires, status updates, benefits, and terminations.

• Manage benefits administration and collaborate with brokers and insurers for enrollments.

• Provide payroll information, including time and expense reports, to the payroll team and local payroll provider.

• Conduct audits and data-change verifications to ensure accurate and timely payments.

• Contribute to ongoing HR process enhancements and maintain standard operating procedures (SOPs) and policies.

• Engage with professionals and customers to clarify and resolve inquiries and issues.

• Adhere to established service level agreements (SLAs) and SOPs to guarantee service excellence.

• Coordinate with partners and vendors, including insurance, local service, payroll, and pension providers.

• Act as the primary point of contact during the onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of experience in HR operations (Shared Services Center experience preferred).

• In-depth understanding of HR procedures and policies.

• Experience working in Shared Services.

• Basic familiarity with labor laws across the EMEA region is a plus.

• Exceptional customer service abilities.

• Proficient in both written and spoken English.

• Competent in using MS Office applications.

• A proactive approach with a “test-and-learn” mindset.

• Capability to quickly learn and utilize new AI features and platforms.

• Proven AI literacy, including the integration of generative AI tools like Gemini and Notebook LM into daily tasks.

• Resourceful in problem-solving.

• Experience in managing stakeholders.

• Strong self-motivation, attention to detail, and effective time management skills.

• Ability to work within an international, multicultural team.

• Flexibility to accommodate various time zones.

• Experience in handling offboarding processes is an added advantage.

🏝️ Benefits

• Competitive salary.

• Generous paid parental leave.

• Flexible time-off policy.

• Spending accounts.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance benefits.

• Sabbatical leave after five years of service.

• Annual bonus for non-sales positions, based on individual and company performance.